Ubi-WheelyDuck

Hey @cymsdale,

Sorry to hear that you encounter this music loop.

If you haven't already would it be at all possible to follow our PC troubleshooting guide to configure your device for the game?

Any trouble just let us know

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey @dmdilks,

Thank you for sharing your experience to help others!

If ever there is anything we can help with in the future just let us know

Hey @zdenekdrizga,

Thank you for following the steps you have to date.

We would be happy to investigate in greater detail, to do so would it be possible to send us your DxDiag and ...

Hey @annofabiano,

Sorry to hear you experience this issue.

If you could contact us directly using one of the methods below we will be happy to make sure you have the right access

Twitter Support - https://twitter.com/UbisoftSupport
Fac...

Hey @pipermac,

Thank you for bringing this to our attention.

Would it be at all possible to share an example image for us?

Many thanks

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey there,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey @darkbirt,

Sorry to hear you have had trouble sharing images using the forum.

If the file size is too large you can upload the image to a 3rd party image sharing website and then share the link via the forum.

Any trouble just let us know

Hey guys,

Thank you for all your updates.

The team are aware of this loop issue and are investigating for a permanent solution.

In the mean time, thank you for your patience, please let us know if we can help with anything else

Hey @tlenzen,

Sorry to hear you encounter this issue.

Can I check the version number you are running as it appears in the bottom right corner?

Many thanks

Hey @legeektateur,

This is fantastic to hear! Thank you for sharing.

Any further trouble just let us know

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey @goosewayne2,

Thank you for your update, it is great to hear that this helped.

If ever we can help in the future just let us know

Hey guys,

Sorry to hear that you experience this.

I can confirm that we are aware and are currently investigating for a permanent solution.

Many thanks for your patience in the mean time

Hey @nicholas_steel,

Thank you for sharing tis solution to help others!

If ever we can help in the future just let us know.

Hey @nicholas_steel,

Thank you for sharing this to help others.

I can confirm the team are aware and are currently investigating from our side.

In the mean time if there is anything else we can help with just let us know

Hey @tridib96,

Sorry to hear that you missed 1 of the Miss Jenny quests!

Your feedback on the time limit are very useful as they help us understand exactly what players would like to see.

If there is anything else we can help with just let us know

Hey @goosewayne2,

Sorry to hear that you are encountering this issue, we are currently actively investigating.

Would it be possible to once again restart connect and verify game files until you see the 2GB patch for 12.0?

Many thanks