Ubi-WheelyDuck

Hey guys,

If you continue to have trouble and are unable to open a ticket I would recommend to contact via Facebook or Twitter as UbiStorm advised where we will be able to open a case for you to take a look at these files.

Many thanks

Hey @robbydaussie,

Sorry to hear that you encounter this issue,

Would it be at all possible to share an image with us of what you see?

Many thanks

Hey @pattycake2021,

Thank you for your update, it is great to hear this is now working as intended.

If ever we can help in the future just let us know.

Hey @zdenekdrizga,

Sorry to hear you have encountered this crash, the details you have provided are very helpful.

If you haven't already I would recommend to complete our PC troubleshooting guide in full.

Any trouble just let us know

Hey @darkbirt,

Thank you for reaching out to us about the High life quests.

Would it be at all possible to share with us some images or a video showing what you see?

To send a video you can share a link using a 3rd party video sharing website of your choice.

Many thanks,

Hey @nicoouf,

Sorry to hear that you encounter this when using the French language.

Would it be possible to share with us a screenshot as an example?

Many thanks

Hey @ph4ntomduke,

I am afraid as it is part of the Digital Deluxe pack there isn't a way this can be given away to another player.

If ever we can help in the future just let us know.

Hey there,

Thank you for reaching out to us,

We will be happy to take a look at your account and review this, we however can't do this via a forum as we need to specifically review your account.

If you can contact us via 1 of the following methods we will be happy to check everything out.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ...

Hey @supersearle

Thank you for your update and feedback.

If ever there is anything else we can help with just let us know.

Hey @d0unutzz_

Thank you for reaching out to us,

Our matchmaking guide will help explain how ranks are calculated and should help to clear this up a little.

If you have further trouble just let us know

Hey @bigredunit,

Sorry to hear you encounter this issue and thank you for trying some troubleshooting steps.

If you haven't already I would recommend to complete our Xbox troubleshooting guide in full to configure your device.

Any trouble just let us know

...

Hey @esparta34,

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please ...

Hey @baseltov,

Sorry to hear that you encounter this issue.

Would it be at all possible to share with us a link to a video as previously mentioned?

Many thanks

Hey @phobi666,

I can confirm this is currently under active investigation, although I have no timeframe at this stage I am afraid.

Thank you for your patience

Hey @steven850818,

Thank you for sharing this update.

It is great to hear that this is now resolved for you.

If ever we can help in the future just let us know as we are happy to help

Hey guys,

Thank you for your feedback on this.

As advised currently some items you can see by their name, I do however appreciate with some bows this is not so simple.

Many thanks

Hey @cytyp,

Thank you for following those steps and sorry to hear this persists for you.

So we can take a look directly would it be possible to open a new case?

Many thanks

Hey @zzcool500,

Sorry to hear that you do not have your achievements.

Would it be possible to share with us an image of what you see?

Many thanks

Hey @virdix92,

Sorry to hear you experience screen tearing on the PS5.

If you haven't already I would recommend to complete our ...

Hey @caosck,

Thank you for reporting this and sorry to hear you experience this in game.

The video you provided is very helpful.

If you haven't already would it be possible to follow our PC troubleshooting guide in full?

Many thanks