Ubi-WheelyDuck

Ubi-WheelyDuck



25 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @luigispcrew,

Thank you for sharing this.

I would recommend to open a new thread with any issues that are unrelated to the thread.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @psych0_trauma,

Sorry to hear you experience this.

Would it be at all possible to share with us a video using a link from a 3rd party website so we can see exactly what happens?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @firefox-ger,

It is great to hear that the solution others provided helped!

If ever we can help in the future just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @voland,

I can assure you that they are investigating this and once they have an update this will be reflected in patch notes.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @markusz88,

Thank you for your update,

It is great to hear that you identified a save that got you back up and running.

Thank you for your your kind words also, it is great to hear you are enjoying the game, thank you for your feedback!

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are unable to view your letter box.

Would it be possible to share with us an image of what you see?

Many thanks


23 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you also have trouble.

Please ensure your save file is uploaded to the cloud so we can take a further look.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you have this trouble.

The team are aware and are currently investigating.

Would it be possible to ensure your saves are uploaded to the cloud to help us investigate further?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you have trouble with the queen getting stuck.

The video you provided is very helpful.

I can confirm that this is currently under investigation, when we have an update we will let players know by our news section of the forums.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future please let us know as we are happy to do so

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for bringing this to our attention and sorry to hear that the Deer is not spawning for you.

So we can investigate further would it be possible to share with us a video of what you experience using a link from a 3rd party video sharing website and also save your game to the cloud?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are having trouble with fishing.

So we can see what you see would it be at all possible to share some screenshots with us?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you had trouble accessing additional content,

It is great to see you received the help you needed, if you have any trouble just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

It is great to hear that this solution has helped.

If ever we can help in the future just let us know


22 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for sharing your experience with what helped you with the Poet and Beekeeper.

Your experience is very helpful as the steps you followed are very likely to help others moving forward.

If there is ever anything we can help you with just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you encounter these crashes when using Runes.

The development team has been made aware of this issue and it should be resolved with a future update. Once additional information becomes available, it will be posted in the news section of our forum.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your feedback regarding this only affecting male Eivor.

We are aware that this is only affecting male Eivor and I can assure you this is under active investigation.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you have trouble completing Courting the Kings.

The development team has been made aware of this issue and they are currently investigating it.

In the meantime, our teams would like to use details from your progress to further investigate. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We would also need a video of the issue. Would it be possible to share the video using a link from a 3rd party website here?

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you encounter this visual issue with Niflheim armor.

So we can investigate further would it be possible to share an image of what you see?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that your update is failing to complete.

Can I check that not only is your devices software up to date but do you have auto updates switched on?

Many thanks,