Hey @duscelinata,
Sorry to hear that you are encountering trouble with the River Raids resetting.
So we can see exactly what you experience and investigate would it be at all possible to share with us a video using a link from a 3rd party video sharing website?
Can I also check that when you are saving the game it is saving to the cloud?
Many thanks
Hey guys,
Sorry to hear that you are encountering this crash on startup and that unchecking the overlay hasn't helped.
As you advised that you haven't completed the windows update the first step I would advise is to complete that and the remaining troubleshooting steps in our troubleshooting article, these steps ensure your device is configured for the game.
If after following this steps you continue to have trouble, it would be beneficial for us to take a look at both your ...
Hey @troopercooper80,
Thank you for your update and clarification. It is great to hear that this seems to have stopped happening.
Can I check for investigation reasons whether you can recall, did the crashing stop following an update or anything in particular?
Many thanks
Hey @paradoxwulf_xbl,
Sorry to hear that you experience this issue with Thor the fisherman.
It would be really useful to us if you are able to share a link to a video of this happening using a third party video sharing website of your choice. This will allow us to see what you experience and further investigate.
You mentioned you came across a similar post, would it be at all possible to share this with us so we can see what was previously discussed?
It is also great to hear that you checked your game version, can I just check that this issue is persisting since some time has passed since you posted this?
Many thanks
Hey @mimojr,
Thank you for your update.
It is great to hear that after you restarted your device everything worked as expected.
If ever we can help in the future just let us know as we are very happy to help.
Hey @gyrule_,
Thank you for your additional information on this.
I have forwarded this to the team for investigation.
If ever we can help in the mean time just let us know.
Hey @dherr,
Can I check whether you were looking to play purely on the second screen or was your aim across both?
Many thanks
Hey @hundread1800,
Thank you for the new link, I have shared this with the team.
In the mean time if we can help further just let us know.
Hey @hundread1800,
Thank you for your update,
It is strange that this has happened in this way.
Can I just check, in the other example you mentioned you weren't actually missing anything at all either?
Many thanks,
Hey @strasnij,
Thank you for your update, sorry to hear you have trouble.
This is currently under investigation, as soon as we have updates we will let players know.
Many thanks
Hey @gargamosch,
Thank you for the additional details and the screenshot,
I have forwarded these to the team for further investigation.
In the mean time if there is anything else we can help with just let us know
Hey @hundread1800,
Sorry to hear that after loading your save you lose some population.
Can I just check what method you use to save your game?
Many thanks
Hey @hundread1800,
Thank you for bringing this to our attention and for explaining in great detail.
I have shared this with the team for further investigation, the images you provided are also incredibly helpful.
In the mean time if there is anything else we can help with just let us know.
Hey @hundread1800,
Thank you for bringing this to our attention.
I have forwarded this and the images you provided to the team to investigate further.
Many thanks,
Hey @envy_nero,
Sorry to hear that you have been having this trouble when launching the game.
It is great to hear that you have already followed some troubleshooting steps, if you haven't already I would recommend to complete our PC troubleshooting guide in full to configure your device.
Any further trouble just let us know as we are happy to help.
Hey @binky_destroyer,
Thank you for your update and understanding.
If ever there is anything else we can help with at all just let us know and we will be happy to help.
Hey @copr_hotbabe,
Sorry to hear that you are encountering trouble with the game closing randomly since completing the DLC.
It is great to hear you have already followed some troubleshooting steps and as these haven't helped it would be really useful to take a closer look at what is happening.
For this reason it would be great if you could share with us your DxDiag and ...
Hey there,
Sorry to hear that you are experiencing random crashes to the desktop.
If you haven't already I would recommend to verify your game files, this will ensure that there are no missing files causing this issue.
Any trouble just let us know.
- Ubisoft Support
Hey @jbboding,
Sorry to hear that you encounter this.
Would it be at all possible to share with us a video so we can see exactly what you see?
Many thanks
Hey @dascapitolin,
Sorry to hear that you are encountering this issue with the mission Clueless Courier.
So we can see what you see would it be at all possible to share with us a video using a link from a third party video sharing website?
Many thanks
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