Ubi-WheelyDuck

Hey guys,

Thank you for all your updates.

The team are aware of this loop issue and are investigating for a permanent solution.

In the mean time, thank you for your patience, please let us know if we can help with anything else

Hey @tlenzen,

Sorry to hear you encounter this issue.

Can I check the version number you are running as it appears in the bottom right corner?

Many thanks

Hey @legeektateur,

This is fantastic to hear! Thank you for sharing.

Any further trouble just let us know

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Hey @goosewayne2,

Thank you for your update, it is great to hear that this helped.

If ever we can help in the future just let us know

Hey guys,

Sorry to hear that you experience this.

I can confirm that we are aware and are currently investigating for a permanent solution.

Many thanks for your patience in the mean time

Hey @nicholas_steel,

Thank you for sharing tis solution to help others!

If ever we can help in the future just let us know.

Hey @nicholas_steel,

Thank you for sharing this to help others.

I can confirm the team are aware and are currently investigating from our side.

In the mean time if there is anything else we can help with just let us know

Hey @tridib96,

Sorry to hear that you missed 1 of the Miss Jenny quests!

Your feedback on the time limit are very useful as they help us understand exactly what players would like to see.

If there is anything else we can help with just let us know

Hey @goosewayne2,

Sorry to hear that you are encountering this issue, we are currently actively investigating.

Would it be possible to once again restart connect and verify game files until you see the 2GB patch for 12.0?

Many thanks

Hey @moms10,

We will be more than happy to take a look at your ban, we cannot however do this via the forums.

If you could contact us via any of the following methods an agent will be happy to take a look.

Twitter Support - https://twitter.com/Ubis...

Hey @tap-n-move,

Thank you for the video you provided, it was really helpful.

Upon reviewing the video I can see that a player down the hall was the one who shot you.

If there is anything else I can help with just let me know

Hey @burstpanther,

Thank you for your update and feedback.

As my colleagues have advised we take reports very seriously and these reports will be with the game team.

Although action may not be instant I can assure you that where action is necessary we do act.

Many thanks once again

Hey there,

Sorry to hear that you sometimes encounter trouble where you are kicked for your loading times.

If you haven't already I would recommend to complete our Connection troubleshooting guide in full.

Any trouble at all just let us know.

Hey @procoomer,

Sorry to hear that you find using the Ubisoft Connect overlay causes your fps to decrease.

It is great to hear you have tried some troubleshooting steps,

If you haven't already I would advise to complete our the steps from our PC troubleshooting guide to configure your device. ...

Hey @dw-krumholz,

Sorry to hear that you encounter this update loop.

Can I check whether you encounter this when launching Ubisoft Connect with administrative rights?

Many thanks

Hey @artafern,

Thank you for your feedback on both matters.

It is fantastic to hear you are enjoying High life.

If ever there is anything else we can help with just let us know

Hey there,

Thank you for your update, sorry to hear that those troubleshooting steps have not helped.

It would be great if we could take a look at your DxDiag and MsInfo files so we can investigate deeper.

Would it be possible to share these with us in a...

Hey @fikhri94,

Sorry to hear that you cannot access the DLC.

Can I just check that you received you order confirmation email?

Many thanks