Ubi-WheelyDuck

Hey @dogfacedboys096,

Thank you for your update and apologies for any confusion.

I have had a closer look at your case and can confirm that this issue is currently still under active investigation.

Many thanks for your patience

Hey @wolfang792

Thank you for your update.

Would it be possible to share a screenshot of the warning page?

Many thanks

Hey @lucasgbm,

Thank you for following those steps.

I will be happy to take a closer look, would it be possible to provide your case number so I don't cover steps you have already tried?

Many thanks

Hey  @Chancelaura,

Sorry to hear you initially had trouble with catching fireflies in your playthrough.

It is great to hear that after loading a previous save you were able to catch one.


Hey ...

Hey @enoych3x,

Thank you for sharing the video you have.

So we can see the issue as you see it would it be possible to share the video you recorded by sharing a link from a video sharing website?

Many thanks

Hey guys,

Sorry to hear you encounter this.

Thank you for sharing with us examples of where you have encountered this issue.

This is currently under active investigation.

In the mean time if there is anything else we can help with just let us know

Hey @bobnewton2,

Thank you for your update regarding booster packs.

When you click to mae the purchase can i check exactly what happens for clarity?

Many thanks

Hey @lnhzz,

Thank you for your update.

Can I just check whether the issue returns again once it disappears or is it only upon loading?

Many thanks

Hey @phobi666,

Thank you for your update and for sharing this video.

It is great to hear you could continue the quest.

If ever we can help in the future just let us know.

Hey @guest-zpwzqmoo,

Sorry to hear that you are encountering this issue, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? 

Many thanks

Hey @raklorage,

Thank you for your update.

Would it instead be possible to share a video using an external camera at all?

This is not an issue that we have encountered and so any video would greatly help us in identifying the cause.

Many thanks

Hey guys,

Sorry to hear that you experience these sound issues when riding a Lynx, thank you for bringing this to our attention.

I have forwarded this information to the team for investigation.

With regards to the attacks from smaller creatures, for clarity would it be possible to share a link to a video example?

Many thanks

Hey @aaran0192,

Sorry to hear that you encounter this issue on Xbox.

Would it be possible to share with us a link to a video?

Many thanks

Hey @ben9752,

Thank you for your update and for following the steps you have.

Please let us know if you have any trouble with your previous save.

Hey guys,

Sorry to hear you encounter this, thank you for all the information you have shared.

I have forwarded these details onto the team for further investigation.

In the mean time

Hey @wolfang792,

Sorry to hear that you encounter this issue on launch.

You mentioned an error of some sort, can I check what error your receive?

Can I also check the graphics card you use?

Many thanks

Hey guys,

Sorry to hear that you experience this and thank you for bringing this to our attention.

I will forward this onto the team for further investigation.

Many thanks

Hey @layzmich3l,

Sorry to hear that you encounter this issue.

Our team are aware and are currently investigating.

To help the investigation would it be possible to ensure you save is saved to the cloud?

Many thanks

Hey @infplanet,

Sorry to hear that you experience this issue in game.

Thank you also for including a video as this was very helpful!

I have forwarded this to the development team for further investigation.

In the mean time if there is anything else we can help with just let us know

Hey @rcdeschene,

Thank you for the video.

Do you remember when you first received a duplicate of this scheme? Were you able to purchase it twice, or did a duplicate appear after a certain action?

Many thanks