Ubi-Woofer

Ubi-Woofer



12 Aug

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @DanielHero2013,

Thanks for posting here on Discussions about the issue you were having with downloading the Siege of Paris DLC on your PS5. From your update, it looks like this issue is resolved for you now after restoring your licenses, but please do keep us updated as to whether you encounter any further difficulties with accessing the DLC!

...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for providing this video, @redbeard_chsg. It is exactly what we needed. I can see from it that Thyra is not present near the bonfire, and that approaching the quest marker, it does not present you with an action to perform.

I've opened an investigation with the developers now to see what advice they can offer, and whether there is something that you need to do in order to receive the "Feeding the Wolf" quest that has not already been done. I will let you know as soon as I have any further information for you. Thank you! 🙂...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for providing this video, @redbeard_chsg. It is exactly what we needed. I can see from it that Thyra is not present near the bonfire, and that approaching the quest marker, it does not present you with an action to perform.

I've opened an investigation with the developers now to see what advice they can offer, and whether there is something that you need to do in order to receive the "Feeding the Wolf" quest that has not already been done. I will let you know as soon as I have any further information for you. Thank you! 🙂...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for providing this video, @redbeard_chsg. It is exactly what we needed. I can see from it that Thyra is not present near the bonfire, and that approaching the quest marker, it does not present you with an action to perform.

I've opened an investigation with the developers now to see what advice they can offer, and whether there is something that you need to do in order to receive the "Feeding the Wolf" quest that has not already been done. I will let you know as soon as I have any further information for you. Thank you! 🙂...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey everyone,

Thank you for continuing to report and discuss this issue whereby Richardis does not leave the cave properly after you save her, rendering it impossible to proceed in "The Queen's Gambit".

If you did not save your game and reload beforehand, and that scenario is not applicable to your situation, then this sounds like a separate issue to the one that the development team are already aware of. It would therefore be jelpful if I could receive images or video clips demonstrating the issue of Richardis being stuck in the cave, and not progressing to the next location. If you could also provide a screenshot showing the exact objective that you are working on in the quest, that would also be a big help.

Please do let me know as well whether trying the workaround posted by ...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey everyone,

Thank you for continuing to report and discuss this issue whereby Richardis does not leave the cave properly after you save her, rendering it impossible to proceed in "The Queen's Gambit".

If you did not save your game and reload beforehand, and that scenario is not applicable to your situation, then this sounds like a separate issue to the one that the development team are already aware of. It would therefore be jelpful if I could receive images or video clips demonstrating the issue of Richardis being stuck in the cave, and not progressing to the next location. If you could also provide a screenshot showing the exact objective that you are working on in the quest, that would also be a big help.

Please do let me know as well whether trying the workaround posted by ...

Read more
Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey everyone,

Thank you for continuing to report and discuss this issue whereby Richardis does not leave the cave properly after you save her, rendering it impossible to proceed in "The Queen's Gambit".

If you did not save your game and reload beforehand, and that scenario is not applicable to your situation, then this sounds like a separate issue to the one that the development team are already aware of. It would therefore be jelpful if I could receive images or video clips demonstrating the issue of Richardis being stuck in the cave, and not progressing to the next location. If you could also provide a screenshot showing the exact objective that you are working on in the quest, that would also be a big help.

Please do let me know as well whether trying the workaround posted by ...

Read more

11 Aug

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Dismal-Image - I sincerely apologise that your thread was missed previously, and was not acknowledged until now.

Thank you for sharing this feedback with us regarding the cloak / hood of Eivor's disguise, and wishing for it to be independently toggled rather than an exclusive feature of the disguise.

I have passed forward your feedback to the developers that you would like this to be an option for cosmetic reasons as well as a feature of the disguise. Should we receive an update regarding this, we'll be sure to update players here on the forums in t...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Dismal-Image - I sincerely apologise that your thread was missed previously, and was not acknowledged until now.

Thank you for sharing this feedback with us regarding the cloak / hood of Eivor's disguise, and wishing for it to be independently toggled rather than an exclusive feature of the disguise.

I have passed forward your feedback to the developers that you would like this to be an option for cosmetic reasons as well as a feature of the disguise. Should we receive an update regarding this, we'll be sure to update players here on the forums in t...

Read more
Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @holmfyfan,

A belated welcome to Discussions! I sincerely apologise for the fact that your thread was missed previously, and did not receive a response until now. Thank you for reaching out to us previously with regard to the performance issues you were encountering with Assassin's Creed Valhalla on PC.

I checked the system specifications you posted against the ...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @holmfyfan,

A belated welcome to Discussions! I sincerely apologise for the fact that your thread was missed previously, and did not receive a response until now. Thank you for reaching out to us previously with regard to the performance issues you were encountering with Assassin's Creed Valhalla on PC.

I checked the system specifications you posted against the ...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey @Vateas - thank you for posting here on Discussions, and I sincerely apologise that your thread was not acknowledged or replied to until now. I am sorry to hear that you were struggling to locate your Twitch Reveal items and preorder bonus content previously.

I can see from a later post that you were able to locate your Twitch Reveal rewards after arriving in Ravensthorpe, which is great to hear. With regard to the preorder bonus "The Way of the Berserker", if you preordered the game in a physical retail store, your retailer was responsible for providing you with your pr...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey @Vateas - thank you for posting here on Discussions, and I sincerely apologise that your thread was not acknowledged or replied to until now. I am sorry to hear that you were struggling to locate your Twitch Reveal items and preorder bonus content previously.

I can see from a later post that you were able to locate your Twitch Reveal rewards after arriving in Ravensthorpe, which is great to hear. With regard to the preorder bonus "The Way of the Berserker", if you preordered the game in a physical retail store, your retailer was responsible for providing you with your pr...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there Sammarok! Thanks for sharing your report of this issue with swapping between keyboard and mouse and controllers in Valhalla, and I sincerely apologise that your thread was not acknowledged or responded to sooner.

We did have a dedicated megathread for an iss...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there Sammarok! Thanks for sharing your report of this issue with swapping between keyboard and mouse and controllers in Valhalla, and I sincerely apologise that your thread was not acknowledged or responded to sooner.

We did have a dedicated megathread for an iss...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for your reply, @norior2021, and for confirming that you are playing on PlayStation 4.

There is a further fix pending for this issue in a future update, however we cannot yet confirm which exact title update this fix will be deployed in. As soon as we know this information, we'll be sure to share it here in the megathread.

In order to reopen the investigation after the deployment should the issue still persist for you then, we would need a video as requested by my colleague ...

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10 Aug

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @chriskatoschka9! I sincerely apologise that your thread was not replied to previously. I hope that you were able to resolve your issues with Assassin's Creed Valhalla crashing upon start-up, and have been enjoying the game since.

If not, or if any other players require assistance with a similar error message, I would recommend ...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @chriskatoschka9! I sincerely apologise that your thread was not replied to previously. I hope that you were able to resolve your issues with Assassin's Creed Valhalla crashing upon start-up, and have been enjoying the game since.

If not, or if any other players require assistance with a similar error message, I would recommend ...

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05 Aug

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Caue_Guion and @bielik01!

The development team require additional information relating to report 24.5, which is that Eivor's finishing blows do not line u...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Caue_Guion and @bielik01!

The development team require additional information relating to report 24.5, which is that Eivor's finishing blows do not line u...

Read more