UbiSushiVamp

UbiSushiVamp



28 Feb

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@dario_thebro Hello! I am sorry to hear that you lost connection during a difficult mission. Did you notice any error messages that occurred when you lost connection? Also, please share with me the platform you were using to play Extraction when you lost connection. Thanks!


25 Feb

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@bunnybowin_jrcb Thank you so much! We appreciate you reporting this to us.

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Hello, @ensamimorkret! Thank you for sharing that you have noticed this occurred with Windows 11 and is also occurring in the Division 2. Have you tried to uninstall and reinstall Extraction to test if that helps fully resolve the missing audio in the cut scenes?


23 Feb

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    UbiSushiVamp on Support Forums - Thread - Direct

Hello, @Cs_Juli! I am sorry to hear that you are unable to invite your friends or be invited by them. Are you receiving any error messages when trying to invite friends or be invited? Also, please insure that you are not set to invisible in Ubisoft Connect and disable any VPN's you may be using.

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    UbiSushiVamp on Support Forums - Thread - Direct

Hi there, @JustWolfi! Content will not transfer from the live servers to the Test Server. Similarly, any Test Server related account progression, or items acquired, will not transfer back to the live servers when the Test Server ends. My apologies for any inconvenience this has caused you. Please check out ...

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Hello, @Goose-AndDuck! I am sorry to see that the Elite spawned outside the wall and you were unable to confirm the kill. I also appreciate the detailed images you have provided! Have you noticed this happen before or was this the first time this occurred?


22 Feb

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    UbiSushiVamp on Support Forums - Thread - Direct

Hey there, @My-First-Match! I am sorry to hear that you are encountering the error code 4-0XFFF0BE25. For help with this I recommend giving this connectivity troubleshooting guide a try to test if it helps resolve this error code for you! Thanks.

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    UbiSushiVamp on Support Forums - Thread - Direct

Hello, @Pepe_Escobar! I am sorry to hear that you are missing your Y1 and Y2 operators from Rainbow Six Siege. I see that you are playing on PC now, and you also own Rainbow Six Siege through Gamepass. Did your gamepass happen to expire and that is why the operators are now missing for you? Please let me know!

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I do apologize for the frustration this has caused you. I am unable to add the game for you here, however your ticket is currently escalated with the proper teams! As soon as they are able to, they will update your ticket. My sincerest apologies for the delay but I appreciate your continued patience in the meantime!

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Hello, @darthmaulian! Thanks for sharing that you were able to receive the trophy and how you completed this. I hope you have a happy rest of your day.

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Hello, @Ownagenation924! I am sorry that the notification for the next down will KO you did not go away until the end of the mission. Did you notice if this happened again in the game? Also, which map were you on if you remember by chance?

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Hello @EnragedPostman! I am sorry to hear that the Specialist Trophy is not unlocking for you. To look further into this for you, please provide me with images showing the current trophy progress. Also, have you fully closed out of the game and reentered to test if that helped the trophy unlock? Please let me know, thanks!

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Hello, @Zeitylll! I am sorry to hear that you are unable to change your download location for Extraction. Please check out this support article that explains how to change your download location with Ubisoft Connect. Thanks!

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Hello, @Yinula_wanobyte and @shaggytoph. Thank you for your suggestion about an FOV slider. I have moved this thread to the general discussions section for the proper teams to review!

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Hello, @Fuzeforhostages! Thank you for reporting bugs you have encountered. For help with this, please upload a video clip here and I'd be happy to review it for further assistance!

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Hello, @VeeMn! Thank you for reaching out and for the images. Our teams are currently aware of an issue where players are getting stuck after requesting the airlock. We are working actively towards a solution for this! My sincerest apologies that your operator went MIA due to this. I appreciate your patience in the meantime. I recommend checking out our ...

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@dedsec-wrench, Thank you for the update and the video! Our teams are actively investigating the scan grenade not scanning cloaked enemies. We appreciate your continued patience in the meantime!

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Hello, @SkywalkerEA! I am sorry to hear that Rainbow Six Extraction is missing from your Game Pass. I was abler to locate your ticket with support and I do see that it is currently escalated. I do apologize for any frustrations this has caused. However, I appreciate your continued patience as our teams look into Extraction missing for you!


02 Nov

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    UbiSushiVamp on Support Forums - Thread - Direct

Hello, @Lucky2021883! I am sorry to hear about the high CPU temps you are encountering while playing Rainbow Six Siege. To start, could you please give this troubleshooting guide a try along with verifying your game files and running ...

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    UbiSushiVamp on Support Forums - Thread - Direct

Hello, @EverybodyBeCool. I am sorry to hear that you were not earning the double experience on Monday November, 1. The reason this occurred is due to the event ending when it became Midnight on November 1. I do sincerely apologize for any frustration this has caused you, however I hope you enjoyed the weekend with double the points!