UbiSushiVamp

Hello, @justgekto! I am sorry to hear that your game was cancelled due to your mouse no longer moving. We do not have a way to remove a match from your statistics, I do apologize for the frustration this has caused you.

If you seem to notice the mouse issue happening more often, please try this troubleshooting guide to test if it helps with this. Thanks!

@jk_hunt We do not have any updates we can provide about feedback that was submitted to our teams to be taken into consideration! However, I appreciate you taking the time to reach out with this feedback and I hope you have a happy rest of your day.

Hi there, @jack_cool! I am sorry to hear that you are having high ping issues with Rainbow Six Siege. Please give this troubleshooting guide a try and run Ubisoft Connect as administrator to test if that makes a difference for you? If it does not, please also try to give ...

Hello, @thekozak112! I am sorry to hear that you are unable to launch Rainbow Six Siege through your Geforce now. Please try to run Ubisoft Connect as administrator to test if it helps resolve this for you. If it does not, please send me an image of the error you are seeing to help further look into this for you. Thanks!

@mich_leo Thank you for that information! I appreciate you taking the time to reach out to us about these issues and your patience as our teams look into these reports.

@rcviper047 Thank you so much for that information! I am not currently seeing any known issues in regards to Windows updates with the Division 2. However, this is all very interesting! If the crashing occurs again, please update this thread letting me know.

Hi there, everyone! I am sorry to hear that this is still occurring and I appreciate the videos you have provided us with here about the glitch and how to replicate this. I have forwarded this to our teams to be investigated and I appreciate your patience and understanding as our teams investigate this!

Hello, @ghosty445! I see that you have an open ticket with our support team about your missing progress for the Division 2. Please give the newest step they have sent a try and update the ticket with any further information. Our teams will be happy to help look into this for you!

Hello there, @RCViper047! Thank you for reaching out about the crashing and freezing you have noticed particularly after a Windows update. Thank you also for the detailed information you have provided about the steps you have tried to resolve this. Just to confirm, I saw that you mentioned that after your most recent update verifying your game files and running the game as administrator helped resolve these crashes and freezes for you? Is this correct?

Hey there, Agents! I am sorry that you are encountering more graphical issues @Oatiecrumble and I appreciate the tip @lolol934. I will add you new video to the investigation...

Hi there, @Ph4ze666! I am sorry to hear that you are encountering this connection error with For Honor. Firstly, please check your NAT type as that may be affecting your connection. If that does not help, please give ...

@nydardoloth I am happy to hear that this was resolved for you, I hope you have a happy rest of your day.

@avbg Wonderful! I am happy that you were able to locate your ticket.

@xxshadowcommand Hello! I am sorry to hear that you are having crashing with the Division 2. Please try to verify your game files, run both Ubisoft Co...

@xxshadowcommand I am sorry that rolling back the driver did not help. Thank you for giving that a try! Would you also be willing to please verify the game files and give ...

Hello Agents! I am very sorry to hear about the crashing and freezing you have all encountered since yesterday. Please try to verify your game files, run the game and Ubisoft Connect as administrator, and give this troubleshooting guide a try to test if it helps resolve this for you. Thanks!

Hello, DaNnYtHePcFrE4K. I am sorry to hear that the Division is constantly crashing for you. Our teams are aware of the troubles players have had with Dx12 and are investigating and working towards a resolution for this! In the meantime, please try enabling Dx11 to test if that helps improve your game play.

@greg-nicholson Hello! I am sorry to hear that you were having troubles with the X button, but I am happy to hear it is working again.

@kerkamint38 Thanks for those screenshots! You can take a video this way :

1. Open the app you want to record.
2. Press the Windows key + G at the same time to open the Game Bar dialog.
3. Check the "Yes, this is a game" checkbox to load the Game Bar.
4. Click on the Start Recording button (or Win + Alt + R) to begin capturing video. You'll find your recorded videos, which are MP4 files, under the Videos folder in a subfolder called Captures. I hope this helps!

@doomrulz316 Thank you greatly!