frontier_support

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova

Hello CMDR, contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll take a look at this for you.

- Vostok

Hi there,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and assist.

-Umbra

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :)

- Support Agent Nova

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this with you :)

- Support Agent Nova

Hey CMDR,

We do recommend following the steps here to back up your key binds where possible so that you can recover them quickly should this happen in the future.

- Ikaros

Hey CMDR,

It's likely that you have game access on a different Frontier account than the one that's currently linked to Steam, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Update required indicates that the launcher is having trouble detecting your game access.

It's likely that your Steam account got linked to a Frontier account with no ED access.

Please feel free to send in a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will...

Hello CMDR, open a ticket with us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and try to include images of the error you're receiving here. We'll see what can be done.

- Vostok

Hello CMDR, most commonly this is a misalignment, where your nose will be tilted too high/low so your landing gear isn't flush with the surface. Try this out and if the issue persists message us at https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Vostok

Hi there! The issue that you're experiencing with these packs is actually a bug that arose with the release of Update 13. The following packs can currently only be equipped to the Horizons flight suit, but they are supposed to work with the Odyssey suits too;

• Turncoat pack

• Scoundrel pack

• Wanderer pack

• Desperado pack

• Rogue pack

• Outlander pack

Our development team are actively investigating this issue and we hope to have a fix soon.

It's likely that this issue will be resolved with our next update, unless it's able to be resolved sooner without the need for an update.

We appreciate your patience whilst this is looked into :)

-Support Agent Nova

Hi there! The issue that you're experiencing with these packs is actually a bug that arose with the release of Update 13. The following packs can currently only be equipped to the Horizons flight suit, but they are supposed to work with the Odyssey suits too;

• Turncoat pack

• Scoundrel pack

• Wanderer pack

• Desperado pack

• Rogue pack

• Outlander pack

Our development team are actively investigating this issue and we hope to have a fix soon.

It's likely that this issue will be resolved with our next update, unless it's able to be resolved sooner without the need for an update.

We appreciate your patience whilst this is looked into 

-Support Agent Nova

Hey CMDR,

Sorry to hear that you are having trouble running ED in VR.

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and include a system dxdiag file so that the team can take a look.

Steps to retrieve the dxdiag can be found ...

Hey CMDR,

Sorry to hear that you are having trouble instancing with a friend.

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hi there CMDR,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and assist.

-Umbra

Hello CMDR, that certainly shouldn't happen! Please add to our Issue Tracker: https://issues.frontierstore.net/ with as many details as you can!

- Vostok

Hello CMDR, please get in touch with us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and provide a Dx Diag to review. We'll take a look at things and do what we can :)

- Vostok

Hey CMDR.

To craft these you'll need to visit a station that has a Guardian Tech Broker present : )
As the other commenter mentions, Ram Tah isn't tied into this process and his missions are not required!

-Luna

Hi there,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and assist.

-Umbra