frontier_support

Hi there,

Sorry to hear you've had trouble in-game! If this persists, please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hey CMDR,

Issues affecting Xbox one users are currently being investigated by the dev team.

Apologies for any inconvenience caused in the meantime.

- Ikaros

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate.

- Ikaros

Hi there,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and assist.

-Umbra

Hi there!

Sorry to hear you've run into an issue in-game!

Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can help!

~ Viking

Hey CMDR,

If you are still having this issue, please feel free to send in a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can assist.

- Ikaros

Hi there!

Sorry to hear you've had trouble in-game! Please do submit a report via https://issues.frontierstore.net/ and our QA team can take a look!

~ Viking

Happy to hear that you're sorted. :)

- CMDR Zenit

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Someone posted a perfect uide on what you need to do, but if you still have issues with this, please get in touch so we can sort it directly.

If you go here:

https://customersupport.frontier.co.uk/hc/en-us

Get into an article, then select "Submit a request", we'll be able to sort you out. :)

- CMDR Zenit

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can investigate.

- Ikaros

We'll try our best to sort you out!

- CMDR Zenit

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there! The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access.

If you are unable to locate the details of your original account, please send us the Steam CD key you have, which you can find by right-clicking on ED in your Steam library, going to Manage > CD Keys. We should then be able to trace the account this key was redeemed with and help you get into game! You can send us a ticket with your keys here - https://customersupport.frontier.co.uk/hc/en-us

- Support Agent Nova

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hello CMDR, make sure to check your resolution settings in game! If the issue persists then contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Vostok

Hi there! We're aware of some issues currently revolving around the Scarlet Krait Error and are looking into this as a priority. All that we can ask of you at this time is your patience.

We have released a small hotfix which should hopefully help alleviate this issue somewhat, but it still may persist for now.

-Support Agent Nova

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Greetings Commanders.

We're seeing an elevated number of reports this late afternoon regarding issues around logging into Elite Dangerous accounts via the Steam Launcher.

The team area aware and investigating.

Hopefully all will be resolved shortly.

-Umbra

Greetings Commanders.

We're seeing an elevated number of reports this late afternoon regarding issues around logging into Elite Dangerous accounts via the Steam Launcher.

The team area aware and investigating.

Hopefully all will be resolved shortly.

-Umbra