frontier_support

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hey CMDR,

This sounds like a latency issue.

Are you using a wired connection to play?

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that the team can take a look.

- Ikaros

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and provide us with some screenshots so that our team can take a look.

- Ikaros

Hey CMDR,

Sorry to hear that you are having connection issues.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

If you require further assistance, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a copy of your system Dxdiag file following the steps ...

Hey CMDR,

Are you able to connect your controller using a cable and see if it makes any difference?

Should you require further assistance, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Hello CMDR, don't buy anything yet! Contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new with as many details as you can and we'll take a look over things for you.

- Vostok

Hey CMDR,

Sorry to hear that you are getting connection errors.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hi there. You'll need to make sure your Frontier and Steam accounts are linked. After this, you'll need to use the Steam Log In button on the launcher. You can send us a ticket via https://customersupport.frontier.co.uk/hc/en-us if you have any trouble with this though :)

- Support Agent Nova

Hi there! Please rest assured that we do respond to all tickets and if you've not already heard from us, we'll be in contact soon :)

- Support Agent Nova

Hello CMDR, please update our Issue Tracker: https://issues.frontierstore.net/ with as many details as you can provide on this.

- Vostok

Hello CMDR, if you're still encountering issues here then contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll take a look.

- Vostok

Hi there,

Sorry to hear you've run into an issue. Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking

Hi there,

It sounds like you may not have paid the impound fee as has been mentioned.

We can review your account and check things over for you if the issue persists; do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking

Hi there,

It sounds like you may not have paid the impound fee. We can review your account and check things over for you; do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking

Hey CMDR,

This is a known issue that's currently under investigation by our QA team.

It appears that the following suit packs are affected:

• The turncoat pack
• The Scoundrel pack
• The Wanderer pack
• Desperado pack
• The Rogue pack
• The outlander pack

- Ikaros

Hey CMDR,

You will typically see this message is the launcher cannot detect your game access correctly.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear that you are experiencing connection issues.

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a deeper look.

- Ikaros

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova