frontier_support

Hi there,

If you're still having issues, please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we can help from there!

- CMDR Zenit

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us/sections/4404016904082-Technical-Support so that we can look into this with you :)

- Support Agent Nova

Hi there! If you purchased through Steam, you'll need to ensure that your Frontier and Steam accounts are linked - https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

After this, you'll need to use the STEAM LOG IN button on the launcher. To do this, open up the launcher and select Options, then Log Out Machine, then STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available) This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you...

Hi there,

I'm sorry to hear you've run into an issue there.

This is a problem that QA are aware of and are currently investigating - we do not have an ETA on a resolution at present but the team aim to resolve the matter as soon as able.

The issue is caused by attempts to access an impounded ship. In the meantime, one work-around is to switch to another ship, and head to that detention centre to pay those fees and release the impounded ship.

If any issues persist beyond that please do get in touch via: https://customersupport.frontier.co.uk/hc/en-us

~ Viking

Hi there CMDR,

Please can you submit a ticket to our Support team here and we can investigate this for you.

-Umbra

Hi there CMDR,

Please can you submit a ticket to our Support team here and we can get this sorted for you.

-Umbra

Hey CMDR,

If you wish to transfer your total net worth only, then I'd recommend that you read through this FAQ here and send us a support ticket.

If you'd like to copy your full CMDR over to the PC, then you may have to wait until September as others have pointed out as the console transfer service is currently under development.

- Ikaros

Hi there,

I'm sorry to hear you're having trouble with the game!

Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there CMDR,

Please send us a support ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you.

-Umbra

Hi there CMDR,

Please send us a support ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you.

-Umbra

Hi there! You can use the same Frontier account that you've got linked to your PS account on Steam (it won't have your PS saved data), but you'll need to ensure that you've linked to Steam. Once you're linked, you'll need to use the STEAM LOG IN button on the launcher. You can see how to link to Steam here - https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

You may need to restart the launcher to make the STEAM LOG IN button appear. If you do have any trouble with this though, you can send us a ticket via ...

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to look into this with you :)

- Support Agent Nova

Hello CMDR, are you both playing on PS5 or is one of you on a PS4? We've received some reports of issues when trying to multi-crew between these two systems.

Get back to us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll continue to look into this for you.

- Vostok

Hi there! The “can’t connect to Frontier servers” error message is almost always the result of common networking problems you’ve likely encountered before: a weak or intermittent WIFI signal, the wrong network adapter being utilised, or a router that needs restarting.

Please do try:

1. Using a wired connection

2. Opening the Network menu from the main menu Options, selecting the Network Adapter box and ensuring the correct network adapter is being used (important if you have multiple adapters or use a VPN)

3. Restarting your router

- Support Agent Nova

Hi there CMDR,

Please can you submit a ticket to our Customer Support team here and we can take a closer look at this with you.

-Umbra

Hey CMDR,

This issue is related to an impound fee that got attached to your ship and our QA team is currently looking into it. We aim to resolve this issue as soon as possible but we currently do not have a definitive ETA on the fix.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Are you getting the orange sidewinders with 22.5.1 drivers?

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear about this performance issue.

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file of your system so that the team can investigate further.

Steps to obtain the dxdiag can be found ...

We typically recommend getting in touch if you're having this issue!

You can do so here:

https://customersupport.frontier.co.uk/hc/en-us

Thank you!

- CMDR Zenit

We're happy to hear that! If you do need help, we're always happy to help!

- Support Zenit