frontier_support

Hi there!

If you're still having issues, please get in touch with us directly, so we can look into this with you. You can do so here:

https://customersupport.frontier.co.uk/hc/en-us

And we will see what we can do. :)

- Support Zenit

Hey CMDR,

If you are still having trouble logging in from the launcher, we'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that the team can assist further.

- Ikaros

Hey CMDR,

Sorry to hear that you are having trouble with the flight training.

We'd recommend filing an issue tracker report via: https://issues.frontierstore.net/ so that our QA team can investigate further.

- Ikaros

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you :)

- Support Agent Nova

Hi there!

Sorry to hear you're having trouble playing! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hey CMDR,

Please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hi there!

We've received quite a few reports recently like this and based on our on-going investigation, the issue could potentially be related to the latest AMD Adrenalin version 22.5.2 drivers. It is causing players to disconnect with orange sidewinder and in worse cases, full on CTD.

If you've recently updated to this latest version of AMD drivers, it is strongly recommended that you uninstall it and reinstall version 22.5.1 that can be found here - https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6700-series/amd-radeon-rx-6700-xt

We do want you to know that this issue is being look at by our development team with utmost urgency but at this time, we are not able to provide a definitive E...

As others have said in this thread, if you want to keep ranks, guardian things and also your credits, please wait! :)

- Support Zenit

Hi there! The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access. You can send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to look into this with you :)

- Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to look into this with you :)

- Support Agent Nova

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there CMDR,

Please can you submit a support ticket to us here and we can take a closer look at this with you?

-Umbra

Hey CMDR,

Please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file of your system so that we can take a look.

Steps to obtain the dxdiag can be found ...

Hey CMDR,

If you haven't already, send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hi there CMDR,

I'm sorry you're having this problem.

Please can you submit a support ticket to us here and we can take a closer look at this with you?

-Umbra

Hi there! The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us/articles/4404297427858-How-do-I-log-in-to-Elite-Dangerous-through-Steam-or-the-Epic-Games-store- and we should be able to help with this :)

- Support Agent Nova

As has been pointed out in the thread, we're aware of this issue and will hopefully be deploying a fix soon! Stay tuned.

- CMDR Zenit

Hi there!

If this persists still, please send a Support ticket our way:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try our best to help! :)

- CMDR Zenit

Hello CMDR, your CMDRs ranks cannot degrade or be lost in any way. There have been instances of the trophy popping incorrectly for console players, even if your rank isn't there yet. If you'd like us to take a further look then contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Vostok