frontier_support

Hi there,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and affected saves and assist.

-Umbra

Hello CMDR, if the issue is persisting for you contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll take a look.

- Vostok

Be sure to check the network menu from options, as this most of the time is the cause! If that doesn't help, let us know here by creating a ticket:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try to help from there. :)

- CMDR Zenit

Hi there! Have you got an AMD GPU at all?

We’ve received quite a few reports recently like this and based on our on-going investigation, the issue could potentially be related to the latest AMD Adrenalin version 22.5.2 drivers. It looks to be causing players to disconnect with Orange Sidewinders and in the worst cases, full on CTD.

If you’ve recently updated to the latest version of AMD drivers, it is strongly recommended that you uninstall it and reinstall version 22.5.1 that can be found here.

We do want you to know that this issue is being looked at by our development team with utmost urgency but at this time, we are not able to provide a definitive ETA for when the fix will be available.

-Support Agent ...

Hi there! The “can’t connect to Frontier servers” error message is almost always the result of common networking problems you’ve likely encountered before: a weak or intermittent WIFI signal, the wrong network adapter being utilised, or a router that needs restarting.

Please do try:

• Using a wired connection

• Opening the Network menu from the main menu Options, selecting the Network Adapter box and ensuring the correct network adapter is being used (important if you have multiple adapters or use a VPN)

• Restarting your router

-Support Agent Nova

Hello CMDR, if you could get in touch with us at https://customersupport.frontier.co.uk/hc/en-us/requests/new we'll take a look over this for you.

- Vostok

Hi there CMDR,

Please can you submit a ticket to our Support team here and we can get this sorted for you.

-Umbra

Hi there,

Sorry to hear you're having trouble with the game! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hey CMDR,

We are happy to take a look at your in-game logs to see what happened to the 5x Atypical Disrupted Wake Echos. Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

- Ikaros

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

There was previously an issue to do with Large Frag cannon not being deployed properly as seen mentioned here https://issues.frontierstore.net/issue-detail/48614

Looking at our internal report, this issue appears to have been fixed with update 12.

I hope this is the one you are referring to.

Should you need any assistance, feel free to send us a support ticket via: ...

Hey CMDR,

Sorry to hear about the crashes.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a Dxdiag file so that our team can take a look.

You can obtain the dxdiag following the steps ...

Hey CMDR,

If your friend is still having trouble with game access, please ask him to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will be able to assist.

- Ikaros

Hey there, if you're still running into this issue please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to help. :)

- Apollo

Hey CMDR,

You should be able to launch ED in VR through Epic following the steps below:

1. Launch the Epic Games Store app

2. Click Library.

3. Click the Options button below the title. (It looks like a gear.)

4. Click a launch option. (Toggle the VR option you wish to use)

Then from the in-game main menu, go to options, and then Graphics. Navigate to 3D and select either HMD (Headphones) or HMD (Speakers), whichever you are using. This will put the display in Your VR headset.

If you require further assistance, feel free to send us a support ticket via: ...

Hey CMDR,

Sorry to hear that you are having trouble with this mission.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

You can send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new to request a wealth transfer. We'd recommend that you take a look at the terms of the transfer ...

Hey CMDR,

Following the recent update 12, the following has been added:

When a player's bounty is claimed whilst they're on foot, their active ship will be impounded at the detention centre they're sent to.

The impound fee is intentional by design and will prevent you from boarding or transporting but we are currently aware of some issues surrounding this implementation and our QA team is currently working on a fix.

- Ikaros

Hey CMDR,

Our QA team is aware of this issue and the matter is currently being looked into.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

This is not something we are aware of.

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a closer look.

- Ikaros