devtrackers.gg
Hey CMDR,
Sorry to hear that you are having trouble accessing the game.
Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will get this sorted for you.
- Ikaros
Hey CMDR,
Sorry to hear that you are having trouble accessing the game.
Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will get this sorted for you.
- Ikaros
Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hello CMDR, contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new with a screenshot of exactly what you're seeing here and we'll investigate for you.
- Vostok
Hi there,
Sorry to hear you're having trouble with the game!
Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!
~ Viking
Hey there, if you're still crashing, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to investigate!
- Apollo
Hey there, if you're still running into Authentication Server errors, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to investigate this with you.
- Apollo
Hey CMDR,
Sorry to hear about the crashes.
Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file so that our team can take a look.
Steps to obtain the DxDiag can be found ...
Read moreHi there! If you're still having issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to look into this with you :)
- Support Agent Nova
Can you assist in what category I should select under elite dangerous when submitting a ticket?
Of course! You can follow the steps below to submit a ticket regarding this issue -
Click the link above > Click Elite Dangerous > Click Account Support > Click 'How do I log in to Elite Dangerous through Steam or the Epic Games store?' > Click Submit a Request > Select 'Elite Dangerous Account Issues' :)
- Support Agent Nova
Hi there. The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us - we'd be happy to look into this with you :)
- Support Agent Nova
Hi there. If you're still having issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to take a look at this for you :)
- Support Agent Nova
I asked but then they closed the ticket instead of replying
Hi there! If you reply we will always respond. Can you please re-open your tech ticket, and hopefully we can help sort this out. :)
- CMDR Zenit
Read moreTo what end? You let all issues just expire without ever giving a response. I must say I have not a good experience with Frontiers support at all.
I've reported many issues after Odysseys launch, thought it would help you guys to find and fix problems because I care for that game, but I have the impressions they never even have been looked at. For example the Mambas Radar is still tilted a couple degrees around its center which makes me not fly my favorite ship.
And yes, I still experience this issue. It's happening on every jump, but it didn't before I posted here. I'm pretty sure it's always when the stars of the departing system disappear. Now the stutter when exiting Hyperspace isn't as frequent and can't really say when it happens. However at least one planet when doing FSS scanning also freezes for a short moment, which also didn't happen before. What I've done so far is testing if it happens without anything running besides Elite, and verified the installati...
Hi there,
The Issue tracker is not Frontier Support. The Issue Tracker is our QA team's domain, and for reporting bugs you've experienced. If it's a technical or gameplay related issue, you want to contact the Support team in the link we provided, and choosing a technical issue. I'll pop a direct link to this here:
https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003260740
Hopefully we can help sort this out. :)
- CMDR Zenit
Hi there. If you're still having issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us - we can help! :)
- Support Agent Nova
Hey there! If you're still experiencing this issue, feel free to send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to investigate with you.
- Apollo
Hi there. If you're still experiencing this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.
- Support Agent Nova
Hi there,
Please get in touch with us via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!
~ Viking
Hey CMDR,
I'd recommend that you send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file of your system so that our team can take a look.
Steps to obtain the dxdiag file can be found ...
Read moreHi there, if you get in touch at https://customersupport.frontier.co.uk/hc/en-us/requests/new we'll see what we can find out for you!
- Vostok
Hey CMDR,
Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new we will be able to take a look at your logs to see what exactly happened.
- Ikaros