frontier_support

Hello CMDR, this should be an easy fix! Get in touch at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll look into this for you.

- Vostok

Hi there CMDR, if you're running into the soft-lock in the shipyard, if you turn OFF "Disable GUI settings" then that will prevent the softlock while we look into it.

-Umbra

Hi there!

Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there!

Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there. Please rest assured that you will receive a response to your support ticket as soon as we are able :)

- Support Agent Nova

I'm sorry to hear a lot of you are having issues! Please send us a Support request here:

https://customersupport.frontier.co.uk/hc/en-us

If these issues persist, and we'll see if we can't help!

- CMDR Zenit

Hi there CMDR,

If your still having issues with this, please submit a ticket here and we'll be happy to take a closer look with you.

-Umbra

Hi there,

Sorry to hear you're having trouble with the game.

Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking

Hello CMDR, as CrotchWater has said, quite often with something like this permit locked regions of space can cause issues when plotting a route. I'd suggest to plan a trip in smaller sections to try and identify where the issue is happening in the planning phase. If the issue persists contact us at https://customersupport.frontier.co.uk/hc/en-...

Hello CMDR, if you log out and back in this can help to push things like this through if something's become stuck. If that doesn't work then get in touch at https://customersupport.frontier.co.uk/hc/en-us/requests/new and we'll look into this.

- Vostok

Hello CMDR, modules can only 'go missing' when they're either sold or destroyed. If you can' find your module anywhere in storage or equipped on another ship then do contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new with as many details as you can and we'll try to track it down.

- Vostok

If you follow through on those issues you should find on various articles it says "Submit a request".

Here's a direct link to contact us here:

https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003261340

Please get in touch using that, and we'll go from there!

- CMDR Zenit

Hi!

Sorry to hear you're having trouble with the game!

Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there! The “can’t connect to Frontier servers” error message is almost always the result of common networking problems you’ve likely encountered before: a weak or intermittent WIFI signal, the wrong network adapter being utilised, or a router that needs restarting.

Please do try:

1. Using a wired connection

2. Opening the Network menu from the main menu Options, selecting the Network Adapter box and ensuring the correct network adapter is being used (important if you have multiple adapters or use a VPN)

3. Restarting your router

If you continue to have issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hello Commander,

We would like to advise that the link you have provided and the app that you are referring to would be considered automation and the use of this app would be breaching our EULA and Code of conduct.

You can read our EULA here: https://www.frontierstore.net/ed-eula/
The Code of Conduct can be found here: https://www.frontier.co.uk/legal/frontier-code-of-conduct

Any user that breaches the EULA and Terms of Use may have restrictions placed against their account.

- Community Safety Team

Hello CMDR, we don't have a date to announce yet! When there's an update on this the following page will be updated with instructions and further info:

https://customersupport.frontier.co.uk/hc/en-us/articles/4404354777234-Can-I-transfer-my-assets-or-commander-between-Xbox-One-PS4-and-PC-

- Vostok

Hi there! If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hey CMDR,

This issue is currently under active investigation by our QA team. We aim to resolve this issue as soon as possible but unfortunately I'm not able to provide you with a definitive ETA on the fix.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

At a glance, this appears to be a known issue.

Please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can look into it further.

- Ikaros