I'm not going to downplay your buddies accomplishment, it's awesome he had a good game in immortal MMR. I play against Immortal/Radiant players in our playtests everyday, but I'm only Plat. There are times I go 25+ kills, and games where I get 10. So I wouldn't write him off as an immortal god yet :)
That being said, I see a lot of talk circulating about being "Hard Stuck". I understand that lots of people want, or expect, their rank to be X. It gets frustrating if you aren't getting the rank you think you deserve, or you feel like you can blame the game for why you aren't ranking up. Unfortunately, without us investigating every upset player, there is some "Faith" we ask for in the system. Realistically we don't have the time or resources to analyze every account and break this down. I understand that in the game industry trusting the man behind the curtain has burned a ton of us in the past. But I try to be completely open about what the system is doing, and talk about as...
Read more