Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




13 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Crazybone992 and @KaoticSyndome

Sorry to hear that you're experiencing issues with the speed of the skills preview videos in Assassin's Creed Valhalla.

After investigation, the development team has confirmed that they are unable to continue looking for a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologize.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @RhaegarDW

Sorry but we can't handle Discord ban appeals on Forums.

You'll need to contact directly the moderators of the Discord channel.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @XxASSASSINOxXki

Sorry to hear that you're experiencing issues with some achievements in Assassin's Creed Valhalla.

After verification, it seems that you already unlocked these achievements.

Could you please verify and confirm if they are still missing ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @typronica29

You have the ability to change the mapping of your controls on console and when using a supported controller.

In order to do it, you can follow the steps in this ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Creed0173 and @st904583114

Sorry to hear that you're both still experiencing this issue.

Please send us a video of the issue and we will be happy to investigate further.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @turkoe020

Sorry to hear that you're experiencing issues with the quest "A River to Raid" in Assassin's Creed Valhalla.

Have you fulfilled all the requirements for this quest to unlock ?

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @u1lven

Sorry to hear that you can't obtain Hugr-Rip in Assassin's Creed Valhalla.

In order to investigate more on the subject, could you please provide a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


12 Mar


11 Mar


10 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Thorantor2411 thanks for the screenshots provided, I will report this to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @JTalbot4 I'm sorry to hear that you are experiencing issues installing your purchased version of Assassin's Creed Valhalla due to installing the PS+ version previously.

As the game has been removed from the PS+ subscription now and if you have fully uninstalled the PS+ version and are logged into the correct account that you purchased the game with, then you should be able to download and install the game.

We would be able to look into this further for you, however we would need to create a support case to do this. Would you like me to create a support case for you?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Thorantor2411 thanks for the update and for the screenshots.

I can see that the Twilight Pack is only shown as partially owned. Can you click on the Twilight pack in the store and provide another screenshot to show which items are being recognised as owned and which are not, and another of your inventory showing all items of the Twilight Pack equipped.

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Creed0173

Sorry to hear that your Regium Francium challenge was not unlocked after synchronizing all viewpoints in Francia.

Have you updated your game with the latest version available ?

If yes, could you please send us a video of the issue and of your core challenge progression ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @WolfVein_

Sorry to hear that you're still waiting for a reply about your support case. There is currently a high volume of contacts, which is why it's taking so long.

If you want more information about our live chat hours, you can click here.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


09 Mar