Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




21 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AlePlay @DubStteppeR apologies for the late response.

I'm also sorry to hear that the issue persists.

Another player has also reported the same issue via a support case. In the video they provided they took a photo then went to the map. There was no photo icon showing to indicate a photo had been taken, however whe...

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20 Mar


19 Mar


18 Mar


17 Mar


15 Mar


14 Mar

Comment
    Ubi-oof on Forums - Thread - Direct

@XBL_Laberbacke So if that's the only response that you think you'd get, why post it in General Discussions? Player Support is clearly where this needs to be unless I'm missing something.

Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey @RhaegarDW

So I can help further, could you please confirm which exact server you were banned from? Was it the Ubisoft one or the Assassin's Creed Valhalla one?

Thanks!

Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey there @cola2448

I'm sorry to hear that the time challenges are not being counted properly for you to be able to redeem the rewards.

If you haven't already, could you try out the steps from our PS5 technical and connectivity troubleshooting articles to see if this helps at all?

If the issue continues, I'd like to please ask for a video showing that ...

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Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hi again @Creed0173

Yes please, if you could upload a video and provide us with the link, so we can see you completed everything and that the progression is still stuck, that would be great.

Thank you as well for the screenshots you already submitted, I appreciate that.

Could you also please double-check that your saves are up-to-date and accessible and synced to the cloud on your account?

Once we have all the info for this, we'll be sure to pass this onto the team to look into further.

In the meantime, I would also recommend verifying your game files and reinstalling the game (just t...

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Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey there @shedusio

I've moved your thread over to the Support side, so we can get a better overview on your issue here.

Sorry to hear you're having some issues with your game crashing.

If your GPU is staying at 0% it could be that your PC (or the game itself) is not recognizing and using it, which puts a higher strain on your CPU in turn. It might be worth double-checking this is in use on your PC via settings. I can't offer specific support for this, but I'm sure there's some more guidance online.

Additionally, if you haven't tried the steps from the PC troubleshooting guide and the Assassin's Creed Valhalla ...

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Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey @Ibervang

I can understand your frustration with this issue, I can only apologize for the crashes you're experiencing.

As stated by Ubi-Keo, we offer as much help as we can to try to find the root of the problem or what might be causing these crashes on your PC. (As these happen to different players, often for different reasons).

Thank you for checking your system files regardless, I do appreciate you tried some of the steps suggested.

If you would like any more support with this, I would suggest opening a support ticket via ...

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13 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @marcoalbers2010

Sorry to hear that you're experiencing issues with a quest in Assassin's Creed Valhalla.

Here's the link of the Deutsch forums where you will get a response about your issue, as we only support English posts here.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !