Apex Legends

Apex Legends Dev Tracker




16 Oct

Comment
    EA_Darko on Forums - Thread - Direct

If you suspect another user of cheating @DrRoughKnuckle then you can report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

 

As for your other comments, APEX Legends is an inclusive...

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11 Oct

Comment
    EA_Darko on Forums - Thread - Direct

Hey @hehetehe12 if you continue to spread misinformation then we may need to take action.

 

Our TOS team use templates for responses to ensure there is uniformity it the replies users receive.

 

If our team has denied your appeal then there is nothing we can do to change this.


Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Please don't spread misinformation on AHQ @hehetehe12.

 

Our team independently review all ban appeals and it is not an automated process. 

 

Darko

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10 Oct

This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

Terms and Conditions

...

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Comment
    EA_Darko on Forums - Thread - Direct

If you have a ban on your account @LordVirginKiller all you can do is appeal with our TOS team here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

No one else can assist you with such an issue.


Darko

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08 Oct

This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

Terms and Conditions

...

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04 Oct

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @bossderler

 

Can you share a bit more? What happens when you follow the steps in this guide? 

What can you see under the heading 'Still need help'? Can you hop up a screenshot please?

 

...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @bossderler

 

So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and help however they can with missing content.

 

These links will share more information

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Comment

Hey @6152c6f822d64841,

 

We currently support the following languages here on AHQ: 

 

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03 Oct

Comment
Hey @FabriceNoRas,

Unfortunately it's not possible to refund or exchange heirlooms, no. I can only recommend that you stop sharing your account, as doing so is against our terms of use.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

01 Oct

Comment
    EA_Darko on Forums - Thread - Direct

As I said @actualbro you will need to direct any questions related to a TOS sanction to our TOS team.

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

If declined @actualbro then there is nothing more that we can do to assist you. 

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Any questions around a TOS action need to be directed to our TOS team  @actualbro.


They are the only ones who can assist/


Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @iiTzChajbi all we can recommend in a situation like this is to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

We are not able to assist with issues like this.

 

Darko

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30 Sep

Ban

Comment
    EA_Darko on Forums - Thread - Direct

Hey @saigits  for an issue with a ban on your account you will need to appeal with our TOS team:


You can find the steps to do so here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @javyxy we don't allow accusing others of breaching the rules on AHQ.

 

I've edited your post to remove the names and would ask that before posting again you take a moment to review the AHQ User Rules and Guidelines: https://answers.ea.com/t5/help/faqpage/faq-category-id/faq-user-guid...

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25 Sep

Post
    Trello on Trello - Thread - Direct

We are aware of an issue where a small number of Switch players may appear as level 1 or are missing other statistics. We are continuing to investigate the issue and will update ASAP.