Hi @bossderler, 

 

Can you share a bit more? What happens when you follow the steps in this guide? 

• How to use EA Help 

What can you see under the heading 'Still need help'? Can you hop up a screenshot please?

 

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Hi @bossderler, 

 

So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and help however they can with missing content.

 

These links will share more information

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Hey @6152c6f822d64841,

 

We currently support the following languages here on AHQ: 

 

•  English 
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Hey @FabriceNoRas,

Unfortunately it's not possible to refund or exchange heirlooms, no. I can only recommend that you stop sharing your account, as doing so is against our terms of use.

Wees aardig voor elkaar | Be kind to each other

As I said @actualbro you will need to direct any questions related to a TOS sanction to our TOS team.

Darko

If declined @actualbro then there is nothing more that we can do to assist you. 

 

Darko

Any questions around a TOS action need to be directed to our TOS team  @actualbro.

They are the only ones who can assist/

Darko

Hey @iiTzChajbi all we can recommend in a situation like this is to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

We are not able to assist with issues like this.

 

Darko

Hey @saigits  for an issue with a ban on your account you will need to appeal with our TOS team:

You can find the steps to do so here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

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Hey @javyxy we don't allow accusing others of breaching the rules on AHQ.

 

I've edited your post to remove the names and would ask that before posting again you take a moment to review the AHQ User Rules and Guidelines: https://answers.ea.com/t5/help/faqpage/faq-category-id/faq-user-guid...

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