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Confirming here too that this issue is known and a fix is in progress. Added to the Trello for vis. Cheers for the flag.
Confirming here too that this issue is known and a fix is in progress. Added to the Trello for vis. Cheers for the flag.
Hello @t5oax9byx0i2,
unfortunately, it's not possible to return/refund in-game purchases in Apex.
Hi there, @itsmakobtw
We're not able to help with bans over Answers HQ. If you haven't already submitted 3 disputes, please follow the instructions here for submitting another. Thank you.
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Please see my previous response. I'm now going to lock this thread as we have no further information on Apex Legends Mobile.
Hey @stm39jn you need to appeal with our TOS team.
They will be able to review your ban and see if anything can be done: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
Darko
... Read moreOur goal with this Trello is to provide players with more visibility into some of the bigger community issues that we’ve seen reported and we’re working on. Note: this board is not all encompassing and there are a plethora of bugs and feedback that are being investigated at all times.
We’ll be updating the cards here at least once a week and will include a link to the board when we do dev updates.
Are these cards in order of Priority? No. These are all being looked at and will be updated on a weekly basis if there is movement on them.
What’s the difference between a server patch vs. client patch?
SERVER PATCH or HOTFIX: These are changes that we can make on the server that don’t require a patch to push to your PC or consoles. These are usually script or playlist changes.
CLIENT PATCH: These are patches that you’ll need to download and update ...
Read moreHi @captainnene93, 🙂
I'm sorry, we won't know about your ban on Answers HQ. If you have an EA ban, go to My Ban History to view more info and you can dispute bans and suspensions from that page. EA will also notify you via email if they've applied a ban or suspension. Check your email inbox for more details.
This guide will share more information about EA bans and suspensions:
Read moreReplying to the main thread so this has more eyes. Looped back with the team and it sounds like there's a fix in the works, but it's complex so unlikely to hit until midseason which doesn't help at the moment. There's a pseudo way around this, but it requires a purchase so not a proper workaround.
To do this, you'd purchase the Premium BP first (you've already unlocked this, so it will result in your account receiving coins instead). That refreshes the system and updates the price for Premium+. Again, not a proper workaround since you essentially buy AC imho.
Also, we're currently seeing this locked at the platform level. So if you unlock or purchase Premium on one platform, the discount will not be available on other platforms. Going to update some of my previous replies to link back to this to hopefully avoid potential unnecessary/broken purchases.
This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.
Read moreNew patch just went live.
Should reboot and an update will trigger.
~ Mack.
Hey @blueru5h55,
Unfortunately we can't help with account issues like linking here on the forums, but you can reach out to our live support team and they'll be able to see if you're eligible for an early unlink.
