Apex Legends

Apex Legends Dev Tracker




20 Sep

Comment

Originally posted by prophetworthy

Really appreciate the in depth reply here! Is this bug related to the one that happened the last collection event with the event banner frames? I remember we had to disable those until a patch came out as well

I don't remember the underlying cause there, but I do remember that issue was with THOSE SPECIFIC frames. This bug is more general. It's not even obviously related to Epic (animated) banner frames, but it does seem that those trigger it more often, for reasons that - theoretically - make sense to me.

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @kishe-controller.

 

I'm sorry, but we can't help with banned accounts through Answers HQ. You can find more information as well as instructions for disputing the ban in this article.

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    EA_Aljo on Forums - Thread - Direct

@kalen_306265 

 

As I said in my last response, your ban is permanent.

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Originally posted by SuperGamer1894

They mustve been new or something but i wasnt tryna get em downvoted i was just a little skeptical but reddit is reddit

Skepticism is a good thing, especially when it involves potential personally identifiable information.

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    EA_Aljo on Forums - Thread - Direct

Hello, @kalen_306265.

 

You are responsible for the behavior of others using your account. This is part of our Terms of Service. The ban on your account is permanent and there won't be any further reviews unless there is new information that hasn't been sent to ToS previously.

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Originally posted by SuperGamer1894

Are you an ea employee?

I work on the Apex Legends team, yes.

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Originally posted by searchcandy

Hey, thanks for everything you do! I know you guys get a lot of grief but know there are people out there that appreciate your work massively.

If I could submit one thing that is important to me bug-wise, it would be to be able to play a bit more reliably/without big drops above 190/240FPS. I have a 360hz monitor and I think they are getting more common... (although I appreciate still a small %), more people also on 240hz, still capping frames at 190.

Cheers!

That's not my area at all. Probably one of the areas I know the least about, but I do know that work around super high-frame rates and the cap we have is something that's actively being worked on. You can follow one of our lead engineers Samy Duc - https://twitter.com/ricklesauceur - for actual useful info in this area.

I'm just a lowly XBox One player, happy with my 60FPS.

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What is the attachment? Is there a case number? You can DM me if you want, would like to find out what happened and why our TOS team took no action.

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    EA_Aljo on Forums - Thread - Direct

@Trantor_Xx @WanannaY 

 

As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.

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Comment

Originally posted by NimboGringo

Ah yes. I also crashed prod once or twice in my career (sysadmin here).

What was the other bug if you're allowed to talk about?

Side note - I have a personal bug list, is there anybody I could send it to?

Replaced a map with a reference to the desired information on the actual asset. The map would get corrupted in certain cases, so should be more reliable. But the details of the safeguard on checking for that info needed to be modified as a result of my change, which is what I missed and what - in some cases - causes this bug.

Not really sure about a "bug list." Mostly because it's not really sustainable to offer that. I'd say this sub is about as close as there is to a public bug list. We spend a LOT of time reading this. If there's one or two that you think are serious and which you think we're not aware of, you can message them to me, but no promises.


19 Sep

Comment

Originally posted by NimboGringo

so tell me... how does it feel to crash prod?

Really, really, really awful; though it feels a bit less bad because I was doing a refactor to try and fix one of longest running issues. Ideally, after we patch, both this bug AND that bug will both be history.

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    EA_Aljo on Forums - Thread - Direct

Hello, @RIPrabin 

 

I'm really sorry for all the frustration. There's currently an issue with disconnecting that we are investigating and working to resolve as soon as possible. You can keep an eye on the latest updates here

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Comment

To give some more detail on this. There is a bug - *my* bug - on the gladiator card presentation screen. It will be fixed in the upcoming patch; it was already fixed before I saw this post, but I wanted both to comment and also ask for feedback on whether or not this fixes things. From reports internally, it doesn't *seem* to matter if OTHER people have the animated banner pose; only if you do; we had a group of other devs playing where 2 of 3 had animated poses - and both froze - but third with a rare pose did not; but that might just be luck. This makes me think it's not. But I'd love to get more feedback on if that's the case. Even if non-Epic poses trigger this, it seems to be much, much less often.

There's no obvious reason - looking at the code - why epic (animated) banner poses should trigger this more often - I never saw this bug in testing, nor did QA, but I know the bug is happening. And I can definitely believe this post - that ...

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    EA_Atic on Forums - Thread - Direct
Great question, currently there is no cross progression between PC and console so one could only speculate how it will work @K7GOLD.

Keep an eye out on news regarding cross progression.

/Atic Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

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18 Sep

Comment

Oh hey that's me!

This discussion was a blast and might even have some cool facts 🧮🥳🤓

Hope y'all enjoy and please feel free to ask questions here, I'll check tonight after I get back to my data base :)

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Originally posted by spatpat

Will the second split be shorter then or are you planning to expand the season?

The second split will be shorter.

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Originally posted by Jeremiareyes

Anything on fixing players who lost RP because of these ongoing issues?

Sorry, no.


17 Sep

Comment

We are extending the split by a week. You should see the split date update in client on Monday.