Ashes of Creation Dev Tracker

Hi there! Depending on which particular Pre-Order Pack you just purchased, you will have access to the Alpha Two phase of testing or beyond. We haven't provided a download client for those phases of testing yet, and you can keep an eye on our current test plans in our helpful support article here: https://ashesofcreation.zendesk.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates-

If you're not sure which test phase you may have access to, I would recommend logging in and checking your Inventory or reaching out to our support team directly to assist you further: https://ashesofcreation.zendesk.com/hc/en-us/requests/new

I'm going to go ahead and close this thread out now, but please don't he... Read more

Hi there! As was mentioned above, while we haven't shared detailed specifics on those particular pre-order packs, some rough numbers may have been discussed in previous live streams or interviews (or in the case of Kickstarter packs for example, you can still see those backer details directly on the Kickstarter page).

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please feel free to reach back out if there's any other questions we can help answer!

Hiya! Looks like Talents helpfully shared the most recent update from our team above, that our plan is to send an email with all the details tomorrow to folks with corresponding testing access!

I'm going to go ahead and move this thread on over to the Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hiya! As some other folks have mentioned above, previously we've stated that summoners can summon up to 3 summons. You can check out more on where we've shared details in the helpful community-run wiki here: https://ashesofcreation.wiki/Summoner

That being said, I would also recommend keeping an eye out for more details on archetype and class-specific skills as we get closer to testing those!

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!

Hi there friend! If you still don't see your forum display name update after a short bit, please go ahead and reach out to our support team directly here so they can investigate further and assist you: https://ashesofcreation.zendesk.com/hc/en-us/requests/new

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help you out with in the meantime!

Hi there! Please continue to keep an eye on your inbox in the coming week or so leading up to testing, as we'll be providing you all the details you need to know in regards to downloading and getting prepped :smiley:

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if you have any further questions!

Hi there - some other folks have suggested this on Discord and our forums before, where the only truly "safe place" for your goods at any time may end up being on an alt that's logged off, based on how current storage mechanisms have been described. That being said, it wouldn't necessarily even need to be alts on separate accounts, if perhaps you were able to store items from your main character that you then logged in and grabbed from your alternate character.

Whether or not this ends up playing out as described, or if it ends up being adjusted based on diverting intended storage mechanisms, will all be something we have you provide feedback on in upcoming testing that utilizes those systems!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hey there! I would definitely recommend keeping an eye on your email inbox (and your Spam/Junk folders just in case) in the coming week or so as we lead up to testing, as we'll be sending you all the details you need to know! For this phase of testing since it'll be a larger group of participants, at the moment we plan to have the NDA built directly into the client for you to review and accept.

As someone else mentioned, if you're not currently seeing the forums correctly reflect your updated roles and badges based on your package level, please follow the steps outlined here: https://ashesofcreation.zendesk.com/hc/en-us/articles/360041158414-Missing-Forum-Badge-Title

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach out if there's anything else we... Read more

Hey there! Looks like some folks above already got you some answers from the helpful community-run wiki, and we also have an article on our support site here that includes our latest plans for testing and release: https://ashesofcreation.zendesk.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates-

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's any other questions we can help answer!

Hi there! These particular badges are tied to a system set up by Vanilla directly for highlighting milestones such as comments and likes, and unfortunately they are not granted incrementally such as the Anniversary ones are. We hope you enjoy showing off all your achievements here on the forums from your profile! <3

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with!

Hi there - looks like someone else already pointed you in the right direction with an answer above! If you have a pre-order pack from a previous month, you can upgrade to a higher tier of the current month's pack for the difference in cost. Please make sure you've logged into your Intrepid account first when visiting the shop, so that you can see the right options available to you! For more information, please feel free to check out our helpful knowledge base article here.

I'm going to go ahead and close out this thread now, but please don't hesitate to r... Read more

Hi there friend! As was helpfully suggested above, if you haven't tried reaching out to our support team directly for further assistance, I would definitely recommend doing so!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi there! Looks like some folks above already got you some helpful answers in terms of you being able to purchase the corresponding individual cosmetics each month based on your existing package level, and you'll need to log in first to see those available in the Shop! We've also got a handy support article for you here that may help explain a bit better as well.

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Hi there! If I'm understanding your issue here correctly, you don't always receive that exact same error based on entering an incorrect username or password - only in certain instances. In particular, it sounds like you tried to enter your email address (which is both too long and contains special characters, neither of which are allowed for usernames), so you received the message regarding length and complexity requirements. If you were to just enter a username and/or password that were invalid, you receive the error message "invalid username or password".

I can understand how that may be a bit confusing based on the error message it provides seeming like it may be talking about your password when it's likely referring to your username (in this case, the fact that you're trying to enter your email address vs. your username), so I'll be sure to share that feedback with the team!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach b... Read more

Hi there friend! In order to adjust your location in Xsolla so that it correctly accepts your address based on your local format, please follow the steps in our helpful support article here.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Greetings and welcome friend! We do indeed have a handy dandy link on our support portal that we've been keeping updated with our latest plans for testing and release: https://ashesofcreation.zendesk.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates-

As this is more of a question than a discussion, I'm going to go ahead and move it on over to our Support & FAQ section, and close it out since you've gotten an answer! I recommend checking out or searching through some of the other threads in that ca... Read more

Hi there - while I believe previously we may have mentioned the possibility of additional support for languages like Italian, Polish, and Spanish in the future, at the moment we're primarily focusing on localizing in English, French, German and Russian. We'll continue to update this helpful article with more information on supported languages as we have further details to share!

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Hiya! Looks like some folks above already provided you with a helpful link to the community-run wiki with more details on our plans for allowing you to customize your UI, plus Varkun is also spot-on in clarifying that everything that you've seen UI-wise is placeholder so far and will only continue to be improved/refined with your feedback during testing!

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Hi there! Looks like folks already got you some helpful info and links above regarding how to upgrade, and you can also read more details in our official support article here: https://ashesofcreation.zendesk.com/hc/en-us/articles/360026015874-What-is-included-with-my-Pre-Order-package-

Hope this info helps point you in the right direction! I'm going to go ahead and move this discussion over to the Support & FAQ section and close it out, but please don't hesitate to reach back out if there's any other questions we c... Read more

Hi there - you can check out more details on where we've discussed group mounts before in the helpful community wiki here: https://ashesofcreation.wiki/Kickstarter#Group_mounts

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!