Nope. Not in the slightest. You’re right to point the finger, and demand to see better from us on the communication front.
Knowing that the Mode will be switched off on Monday left us with the choice of communicating honestly with you today about what’s happening, or turning up on Monday when you’re wondering why Duo isn’t available anymore (and why the team are working it this way).
We recognise neither offers up a desired path, and as you’ve fairly pointed out, you’ve heard some of this before.
Responsibility falls on myself, Jeff and Ben to come back to you next week and keep the conversation going on Duo Mode. We need to reset the standard going forward and we will do so acknowledging that we don’t necessarily have your trust on this. Let’s change that.