Elite: Dangerous Dev Tracker

Hey all.

There were some authentication issues through Steam yesterday that should now be resolved. Sorry about that!

If you ever get prompted to manually sign in when you wouldn't normally, try a restart of your Steam client. Ultimately though, it'll likely be an outage between ourselves and Steam and not something you can brute force. Always avoid drastic actions like reinstalling, and either wait it out or drop us a line in support to find out what's up : )

-Luna

Hi there.

For clarity, only licenses granted via Frontier store orders will show up on your account under 'My downloadable products'.

The transfer tool simply adds a license, without the need for an order behind that. So your transferred licenses will not appear here.

You can download the standalone launcher here:

https://hosting.zaonce.net/elite/Client-Installer.exe

If you would prefer to run the game via Steam instead, this FAQ outlines how to claim a partner key for your Steam library:

https://customersupport.frontier.co.uk/h...

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi CMDR!

I'm sorry to hear you're having some difficulty getting in-game.

Just to clarify quickly - there was a galaxy split in November 2022, which is where the terms Legacy vs Live have come from. Legacy mode is game versions 3.8 and prior - Live is Horizons 4.0 (which you're currently playing on) and onwards. There's a post about it here: https://www.elitedangerous.com/news/elite-dangerous-update-14-and-beyond-live-and-legacy-modes, but that's it in a nutshell :-)

Regarding your access issues, are you able to pop us over a ticket (via ...

Hey CMDR,

Feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look!

- Ikaros

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hey there CMDR,

I'm sorry to hear you're having trouble getting in-game.

So we can look into this a little more closely and check exactly what might be stopping you from logging in, could you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new)? Please do include your key!

~Nebula...

Hi there!

Sorry to hear you've run into an issue, please do submit your findings via https://issues.frontierstore.net/ and our QA team can investigate.
~ Viking

Hi there,

If you're still having issues accessing your ship, please can you pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so we can take a look?

Thank you :-)

~Nebula

Hi there,

I'm sorry to hear you've had difficulty accessing VR outside of Epic Games! If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), we can double-check what access you've got on the account.

~Nebula

Hi there,

I'm sorry to hear about this - would you be able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new) so our team can take a closer look?

Thank you in advance!

~Nebula

Hey there.
Not sure what message you're seeing exactly, but do feel free to hit us up with a ticket if you're still having the same issue: https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hey all.

Just for clarity, there's a known bug with remote payment of the impound fee at present (which should be possible as of U15). If you see zero cost, there's a problem : ( The fee can still be paid as expected though either direct from the prison vessel at the shipyard terminal, or when you are present in the same station as the impounded ship (provided a shipyard service is available).
We'll hopefully have the bug resolved soon.
-Luna

Hey CMDR.

Are you running COMODO Antivirus and Internet Security Essentials or any similar security software? If so, can you try with this disabled please.
If there's no change or this doesn't apply, feel free to raise a ticket with us here:
https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hi there! I would wait a few hours before trying again, but if it still doesn't work, get in touch here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll sort this out. :)

-CMDR Zenit

Hi there.

The 'update required' message in Steam would actually indicate that we're not detecting full game access on the account you're signed in with. This is most commonly seen where Steam has been linked to a Frontier account that doesn't have your original key access associated with it.
If you have a ticket in with us already via https://customersupport.frontier.co.uk/hc/en-us, we should get to your request very soon!
-Luna

Hi there,

This certainly doesn't look quite right, and I'm sorry that you're having trouble launching Elite.

If you're able to pop us over a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), we can look into this with you!

~Nebula

Hi there, I'm sorry to hear you're having issues locating and launching Odyssey!

If you're able to drop us a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new), our team can take a look into this with you.

~Nebula

Hey CMDR,

If you are still having trouble accessing Odyssey, please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey there. We'll be happy to help with this : ) You can reach us here:
https://customersupport.frontier.co.uk/hc/en-us
-Luna