I may take that route if the information I provided support isn’t sufficient, thank you!
You will need a check from the bank anyway. You can find the transaction you are looking for by the word Xsolla. Payments go through them and their name appears in the payee
Hello, idk if you still read this. But I bought upgrade for my account and it's not showing up anywhere, but I have Xsolla confirmation of payment. any help/suggestions? ty!
Hello, you need to contact support through the website
You have to use different domain.
I responded to that specialist and they said they would help but I still ha ent recieved any in game rewards :/
This takes some time. By the way, yours will be granted today
its not possible
I do have a mobile hotspot tho
Yes, you can connect your phone to your PC with a cable and enable USB tethering
I actually just figured it out lol, now in the launcher when I try to install the game I get this message, "object reference not set instance of object". Sheesh cant catch a break
object reference not set instance of object
Got it. Now it is most likely a network problem. Try another connection (for example, via a phone), will the problem persist?
Am I still able to send a pm? I'm having issues receiving the confirmation from the website.
Yes, describe your problem in detail by a message to me in PM
Hello. Does this error appear when trying to download the launcher from the site? Or have you already downloaded it and are trying to install it?
I did but they just replied with an automated message saying that the function is disabled. Can you help me?
Please write me the ticket number or email address from which you wrote to us
Hello. Are you having a problem? Did you describe it when contacting support?
right now the only way is to repeatedly ask the support for a email change. if you get lucky they will ask you for proof of purchase and some other information and then they let you change the e-mail. with the support times it could take months though.
good luck
You're not right. Email will not be changed without a good reason.
I'm with OP, being able to change email address is important.
If you have any problems, you can contact support and we will help you solve them.
Hello. As far as I can see you have no problem with the mail. Use complex unique passwords and two-factor authentication for your email, and your mailbox will be safe. So there is no reason to change email.
Hey sova i am also having this issue. launcher says i have the EOD edition and i have a golden crown but i have not gotten the increased stash size or any other in game rewards ticket number is
#9565410
Hello. 3 hours ago a specialist answered you
Read moreHello i spoke with philbo in the discord and he said he forwarded the information I provided him to support. My ticket number i submitted in the launcher is #9523404.. this happened i think after my first raid when the servers came back online yesterday. I have a short video of me realizing the gamma was gone but unfortunately GeForce didn't catch the exact moment i lost it. i think it was around 10pm eastern when it happened. I went into a raid afterward with a beta that i bought to see if maybe the gamma would reappear in my inventory. but no luck..
i was not in raid when i lost it.. this happened while navigating my stash!
Its been really rough trying to play after this happened..
I can try to provide you any other information you would need. is it possible to get the logs for you from last night?
I REALLY DONT WANT TO RESET MY ACCOUNT AND LOSE PROGRESS TO GET MY GAMMA BACK.. THANK YOU SO MUCH FOR REACHING OUT AND IF YOU CAN HELP ME IN ANY WAY I W...
Got it, thanks for the info
Hello. You need to make a bug report through the launcher with a DETAILED (more detailed than your post) description and logs. Also write, please, if you went to a raid after that, when it approximately happened, etc.
Ive been trying to reset my password plz help the email [[email protected]](mailto:[email protected]) pls help its been a year and i still cant play.
Hello. Better write to me in private messages, attaching a description of the situation and your email address. And hide the address in this message)
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