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Little over 2 days wasn’t sure of the expected reply time for BGS and I’ve heard different thing about the reliability of customer support
Have you emailed or created a ticket?
Little over 2 days wasn’t sure of the expected reply time for BGS and I’ve heard different thing about the reliability of customer support
Have you emailed or created a ticket?
yeah ive done that but i havent gotten a reply.
Hello. How long have you not received an answer?
Hello. Please write me your support request number
Hello. Please write me your support request number
What is the thought process, he verified that he paid for the upgrade himself? Do you fear he did not actually purchase the base game, in which case the account is still already paid, right? So you would rather have a customer pay twice, with accounts going inactive for email reasons?
Unfortunately, in this case, comments regarding the account security policy are outside my competence
The problem is known.
Try to use different email address, I suggest Gmail.
Hello. Error 208 would have prevented you from even logging into the launcher. Maybe you still get a different error (228, for example)? Could you send a screenshot of it?
Well the main reason I dont use that email is because when i made the account i used my moms email and i really want it changed because thats not something i will always have access to someone in support said i could get it changed then nothing ever happened
Write us at [[email protected]](mailto:[email protected]) with a full description of your situation. Accounts department will review this case
I have tried using Microsoft edge and google chrome. I finally have a support thread open to change my email and I’m working on getting the info needed to change it, like finding my digital receipt from like 4 years ago.
Got it. In this case, continue the dialogue with support.
Hello. As I understand it, you have no problems with your mailbox, in this case, changing email is really unavailable.
Have you tried a different browser to enter the site? Probably something does not work during the authorization process to the site
Im gonna buy the game now as ive just spent the last 15 Hours talking to google to make a f**king gmail account!
I can see how its frustrating that you cant do anything about it too but still think that its pretty shit to have to create a gmail for this.
Best Regards!
It usually takes no more than a few minutes to create a Google account.
And you can also use other email.
I just used the support portal. Is that the same thing?
Strange, why I thought you meant support email.
The support service on the site (tickets through the site and the launcher) usually responds in less than one day. Can you write your ticket number?
Sent
I don't see any messages from you
Hello. If we are talking about support email - 2-3 business days. Although, often, even less.
Hello. Please write to my PM the e-mail address from which you wrote to us
Support takes 1-3 weeks to reply usually. They need to hire more support staff instead of having whoever’s on break do it. Sadly all you can do is hope and wait.
The support usually responds within 1 day. Support e-mail - about 1 business day.
What would you recommend then? Should I have no pagefile at all?
The swap file is required anyway. And if it's installed on a faster disk, it's better.
Objectively speaking, the resource of modern SSDs allows you to use a swap file on them, because you will buy a new SSD faster than any problems with the used one will appear.
Hello. I think you understand that if the user cannot provide the proof of account ownership we need, then we cannot return access to him, since we must be sure that we return the account to the real owner.
Could you write to me in PM your email address from which you wrote to us?