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Hello. Try reinstalling the game and launcher, removing all associated files. You can also try to install the new OS on a separate partition and check on it. It seems to be a software problem.
Hello. Try reinstalling the game and launcher, removing all associated files. You can also try to install the new OS on a separate partition and check on it. It seems to be a software problem.
If you registered an account to your mail, and did not transfer it to anyone, there will be no problems
If you see that someone is breaking the rules of the forum - use the "complain" button next to their message. Moderators will check complaints and punish in case of violation.
Well, if you yourself broke the rules (obscene words - breaking the rules) - then only you are to blame for this, I think you understand this
My username is Lankey_B if you wanna help me out man haha. Almost 3 days, still not getting my stuff :(
Write me support ticket number, please
8476228 is that it?
Exactly. I see preorder on your acc, check it)
I sended the email like you said, but i got a response saying to talk to microsoft for the spam problem... i just want to change the email address to solve this once and for all, it cant be that if i ask to change an email address the response is like talk to microsoft its not my problem
Got it. First, you need to contact Microsoft and ask them to cancel your spam complaints about our emails. If after that the problem is still not resolved, then the question of changing mails will be relevant
That doesn't exactly explain it but alright. Idk why it was frozen. I went to play and then I was logged out. I had no email stating that it was frozen
I can't tell you that. All information by email in the process of restoring access
will be fixed
I have exactly the same problem :(
Hello. Just write me your e-mail)
Okay sorry for the confusion were would I find the support ticket number? I have sent the ticket but I haven't had anything back yet
You can see it in support page in your profile on the site
Hello. Apparently your account has been frozen. Just wait for a reply in the email
666971421
This is not a support ticket number) You seem to be confusing something)
Hello. Write me the email address with which you wrote to us
ask support staff at the official forum,they might be able to help you.
Hello. Only the Accounts Department can help with account recovery. To contact them, need to create a support ticket or write to [[email protected]](mailto:[email protected])
Forum won't help here.
Hello. The EU version can be launched anywhere on Earth. Moreover, as you already have the EU version, you can only upgrade to the EU version, and it will be charged in Euro. So you can just buy the upgrade without any problems and play as before - from anywhere in the world.
Hello. Write me your email address
Hello. Just create a support ticket and write me its number
i have the exact same problem. xsolla support said the payment was successfull and that i should have the game by now. But nothing is there, no support answer in 24 hours either, i only have 2 days left before i have to get back to work :(
#8445917
Ok, in process
how would I contact support for them
I’ve already submitted a ticket and have yet to get a response. I’ll wait patiently though!
You can continue to play without problems, support will process the ticket and you will be credited with what you need