Europa Universalis IV

Europa Universalis IV Dev Tracker




21 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
herr_chateaux said: Why are those stored locally anyway?
All game settings are stored locally ... I'm not sure what the alternative would be? In Steam, or something like that?  
Comment
    AndrewT on Support Forums - Thread - Direct
Again:
AndrewT said: If this problem happened in games started since 1.35 , please make a new thread in Bug Reports and attach affected save files there, thanks.
 

20 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  
Comment
    AndrewT on Support Forums - Thread - Direct
Any mods involved?

@grotaclas do you know if this is a design change of some sort, a bug, or perhaps a corrupt installation?  
Comment
    AndrewT on Support Forums - Thread - Direct
Let's look at your setup then.

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  

19 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
If you are on Steam and have opted into an older version in the Steam betas tab for the game, this is expected - you've effectively told Steam you don't want to update. Opt out of all betas and 1.35 will apply.

If you are on some other platform let me know.  
Comment
    AndrewT on Support Forums - Thread - Direct
We have several tickets on this in our ZenDesk system, most for Gameray but one on vk.com . Neither of those vendors are listed in our authorised ones
forum.paradoxplaza.com

Approved re-sellers

Hello everyone. I've been wondering for some time, who/what actually are the "app... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
UberSlink said: Ridiculous that I had to do this to play the dlc, but it worked
You may not have had to have done all of that, but I thought better safe than sorry.  
Comment
    AndrewT on Support Forums - Thread - Direct
Aybara978NE said: I did find a Steam help article that suggests this is normal for some games since there may be some local config files that are system specific, but I am skeptical in this case since I haven’t had this issue with EUIV in the past.
EU4 does not keep its config files in the Steam folder. They are under Documents/Paradox Interactive/EU4 and Steam does not know they exist.


My next idea would be a complete clean reinstall of Steam and game:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- exit the ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I just tried it and got 0 failures.

Try a Steam Flush Config
support.steampowered.com

Steam Support :: Clear download cache

support.steampowered.com support.steampowered.co... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.


Does that help any of you?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.


Does that help any of you?  
Comment
    AndrewT on Support Forums - Thread - Direct
This is after buying Steam keys rather than directly from the Steam store?

If so, from what vendor(s) please?  
Comment
    AndrewT on Support Forums - Thread - Direct
You cannot I'm afraid. Only Steam provide a facility to distribute old or alternate patch versions.  
Comment
    AndrewT on Support Forums - Thread - Direct
Note that the 1.35 patch is not compatible with previous ones.

If this problem happened in games started since 1.35 , please make a new thread in Bug Reports and attach affected save files there, thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
1. Right click the game you're having issues with in your Steam library and add this in the "Launch Options" window:
--pdxlDebug

2. Start the launcher and the debug log will be automatically generated and located in :

%LocalAppData%\Paradox Interactive\launcher-v2\logs\
(example: C:\Users\{user}\AppData\Local\Paradox Interactive\launcher-v2\logs\)

Attach here all .log files from that folder, thanks.  

17 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
So not on OneDrive?

And that user name you redacted, is the one you are logged into Windows with?


If so, try making a new Windows user and log into Windows with that - do you get the same problems in JavaScript?  

16 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Right click on Documents in the left column of File Explorer, just under This PC there. Go to properties, location. What does it say in there?