Europa Universalis IV

Europa Universalis IV Dev Tracker




05 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Thanks, I'll pass that on now.  
Comment
    AndrewT on Support Forums - Thread - Direct
Then you don't actually know the game is running at that rate, it seems to me. You can turn on fps display in Steam for an actual measurement.  
Comment
    AndrewT on Support Forums - Thread - Direct
Then zip it up please.  
Comment
    AndrewT on Support Forums - Thread - Direct
Is that as measured by some app?  

04 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
User978793 said: In the DXDIAG.txt it's written pratically everything about the system seutp, right?
In general, yes. Not every single thing of course!

User978793 said: so you are also telling me to se...
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Comment
    AndrewT on Support Forums - Thread - Direct
dockens said: We were using steam, I guess? Doing multiplayer through the in-game menu, but we are both using Steam installed versions of the game.
When you run the same from Steam you get a small dialog where you choose MP type. Two of the options are Steam and Nakama. If you chose Steam before, as it sounds like, please both choose Nakama instead - any different?  
Comment
    AndrewT on Support Forums - Thread - Direct
This is an issue we are working on with MS.
  1. Search for "Powershell"
  2. Run it
  3. Type Get-AppXPackage *ParadoxInteractive* -> 'Enter'
  4. For each owned game you should have a list of DLCs in the Dependencies field.
  5. Confirm it has entries you would expect to have (it should match with what you own, so if you bought Stellaris Utopia you should see it there)
  6. Type licensingdiag -> 'Enter'
  7. Wait a little bit
  8. You should see a folder with a .cab file being selected. Please attach that file here.
Thanks!  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, also Install ALL these Microsof... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
File locations are documented in the pinned thread above with File Locations in its title.  
Comment
    AndrewT on Support Forums - Thread - Direct
CK3 is a much newer game and not particularly comparable. Does this also affect our similar games CK2 and HOI4?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  
Comment
    AndrewT on Support Forums - Thread - Direct
WarpedGhost said: i tried doing what you said but it didn't work.
Erm, what? The first thing I said in post #3 was to try borderless display mode, which you now say fixed your problem .. ?!?  
Comment
    AndrewT on Support Forums - Thread - Direct
hayseed said: I’ve been watching the forum. Near as I can tell, other folks are posting the same problem and they are being left hanging.
In this forum? Please link them for me, thank you.  
Comment
    AndrewT on Support Forums - Thread - Direct
Has this always happened ever since you've had this game? Or only since when?

Does this also affect our similar games CK2 and HOI4?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
Is this just in one particular campaign? Or also in a new one you might start as a test?

Whether you are using Steam or Nakama MP option at launch, try the other one - any different?  
Comment
    AndrewT on Support Forums - Thread - Direct
If this is an unmodded game with a reproducible crash, you should make a new thread in Bug Reports and attach the game file there.

You use the Attach Files button below this text field to do that.  
Comment
    AndrewT on Support Forums - Thread - Direct
Redirected from where, sorry? Because when mods are involved we cannot help.  
Comment
    AndrewT on Support Forums - Thread - Direct
Burz'Ro said: After nearly 10 hours of troubleshooting, I GOT IT WORKING!!!!

After all the stuff I explained that I did in previous posts, the thing that finally fixed it was to set it to borderless fullscreen.
Exactly as I said in post #3 above?  
Comment
    AndrewT on Support Forums - Thread - Direct
hayseed said: he only person offering help is Grotaclas
Excuse me? I have helped literally hundreds of people, here and in the ticket system, with this exact problem.  

03 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
User978793 said: i see that in system.log file, there's a sentence telling RefreshRate=60, so i don't know why in the game it shows 50.
Me either, honestly. Do you have Catalyst loaded? If so try unloading, it may be getting in the way.

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