This is what the developers fundamentally don't see about this game. They've distanced themselves behind the ticket system knowing that more often than not, people just take the grief on the chin because a ticket will take several days to answer and usually it's some trite response like "oh just report with the F1 system".
I'm sure some of the moderators/community support are decent guys, but unfortunately, the entire experiment of player moderation was an abysmal failure. I firmly think it's time that they were all replaced entirely with 1-2 paid Clapfoot moderators. No one from the existing community. No one that actively plays the game.