Gems of War Dev Tracker

GoW has 3 Community Managers - myself, Bramble and Jeto.
The best way to reach one of us is to write a ticket or leave feedback in the forum.

We are currently testing a fix for this issue, once confirmed it will be released ASAP.

The plan is that once this is patched through, it will make any dead ends that were intended to be a Treasure Guardian appear as one. If this dead end has already been cleared, then you won’t need to complete the battle again, you can just collect the treasure.

Once we have any more information or should the detail of the fix change, we will post again.

Hello

This is not a bug, but an intentional design choice.

In short, it is to help with the game balancing so certain effects don’t become too overpowered or underpowered as a result.

Hello! This is something I have been following up with already, they will be mailed out.

Hello - no further screenshots and name codes are required, thanks everyone for sharing yours. Bramble has passed on this information and the team is investigating.

Hello @Pietro

If you haven’t already please submit a ticket. In my experience players who have “lost” large sums of Gold have spent it on Kingdoms or their Guilds.

I’ll ask the team tomorrow but such a tiny amount of accounts have come near the cap and they’ve all been checked so this shouldn’t be a concern for most people.

If you’re personally nearing 2.1 billion gold on your account and need help before a fix is released, reach out and we’ll adjust your account balance, although spending it would probably be the more beneficial way to handle it

I’ll go back and look over the original threads so we can improve on communication in future.

Here’s the first reply I made on the forum about the issue 9 days ago, I think I may have worded it better this time though?

Cheating is things like using third party tools to play the game or modifying game files. The only info we give about this is here: https://gemsofwar.zendesk.com/hc/en-us/articles/360000348076-Hacking-or-cheating-in-Gems-of-War

The reason we don’t get any more specific than that is so that we don’t assist people who come up with tools and cheats for the game to bypass our hack detection. But all of these are based on modifying the game or using third party tools.

These things are being treated as separate issues, I understand it may look like they’re not because the problem is every time the gold cap issue is reported on the forum, a specific game account that is banned keeps coming up and we can’t discuss it. It’s already h...

Hello

Thank you for the report.

I’ll let the development team know about this issue!

Hello

Thank you for the screencapture!

I’ll let the development team know about this issue and also include your screencapture in the report.

Hello

@Takezo
Thank you for the screencapture!

A couple quick questions:

• Please let me know if you were able to use the Summoned Troop at all?
• Please tell me if the Summoned Troop took any Action? (Either for you or for the enemy team)
• What gamemode was this battle occurring in?
• Please provide your Invite Code

Hello

Yes, if someone is able to take a small clip of their Underspire run + map that would be amazing.

Hello

Please provide this video in this thread as it will help the dev investigation a lot!

Hello

Thank you guys for the screencaptures.

I’ve reported this issue to the development team.

In the meantime:

• Please provide your Invite Codes if you are experiencing this problem (with a screencapture)
• Please let me know what other platforms this issue is occurring in

@esabreen I have your ticket and will get back to you ASAP. In the meantime, if they are not playing on a Sony PQ3 account then they cannot invite you to their Kingdom.

There is only crossplay between PC, Mobile & Xbox. There is no crossplay between those platforms and Sony.

Hello

As this issue needs further investigation, for privacy and security purposes please Contact Support via Ticket.

In this ticket please also make sure to include the following:

• Invite Code
• Platform
• Explanation of the issue
• Any self troubleshooting steps you have taken

There isn’t a new Halloween armor, the text had carried over from the previous Halloween event when these were new.

And yes, it should not be appearing as purchasable if you bought it last event - this was passed on at the same time as the incorrect text.

Also updated the Known issues article in case any missed it, or wasn’t aware they had been resent.

I just got informed today that one of our senior programmers is working on this issue at the moment. Will update with any further news once we have a fix.