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<3
So if we experienced the same/similar situation should we make a ticket/reply to the open ticket if we have one open?
I submitted a ticket yesterday and got the same response as Enko and I'm fairly certain mine is off by 12 so wanted to know if I need to do anything special.
As for the in-progress items: Gift of Craftsmanship, Gifts of Condensed Might/Magic, Gift of Prosperity, ascended precursors, etc., Would it be helpful if we keep those in one spot on an account or does that not matter?
Edit: I had 17 extra runes, 2 extra complete sets of raid armor, and 2 extra backpacks, totaling what I thought would have been 31 items. What I got was 17 Trunks and 2 Caches. From what I have been hearing I would have thought it would be 29 trunks & 2 caches.
Please reply to your ticket and wait patiently for a reply there. I can't discuss too many specifics here on Reddit, and we'll need you to save all the juicy details for our internal discussion for tracking!
What about people who had excess precursor armor what happens if they finish making it?
I just replied to a similar question from Enko up above before seeing this, but take a look!
With 12 extra armor pieces, 11 runes, and 2 sigils, I should have 25 total then?
Any chance something can be done with the gifts of runes/sigils? Possibly just breaking them back down into the components?
That's the expectation, if those are on top of the ones that got properly added to the Armory!
I'm hoping we can do something to compensate users who might have been partway through the process of crafting new account bound legendaries that are now redundant, but I'll be honest and say this was an edge case that wasn't fully planned for ahead of time... and I'm really bummed we missed it!
As such, I don't have any concrete info or plan yet, but stay tuned :) I'm working with the team to formulate a plan on what can be done.
Thanks, GMMagister. I did reply back to the latest response asking about it. Also can you look into the Twilight/Sunrise items as well? (maybe even look into my account being blocked for using a VPN too?)
We'll definitely look into the Twilight/Sunrise issue too (sadly not me personally as it is my weekend and I might already going to get an earful for working on my day off just because I happened to check Reddit, but I've also let our agents know about that issue so we'll see what can be done!)
The VPN issue isn't something I can speak to as any account blocks resulting from such are likely put in place by our accounts or security team, but if you submit anoter ticket with the appropriate subject or category (assuming you haven't already) then it should automatically get sent to the appropriate folks to look into it. I'll let them know you'll be coming, though! :)
