is there an ETA on when the blocker level bugs in Living World season 2's last 2 quests will be looked at/fixed?
its only been what...a year now?
They're being actively worked on. Once our tools are back up, I'll be updating the Known Issue Tracker and putting this bug into "verifying" status, meaning we think we've found a fix and are testing it.
But it seems once again that sending it like that ends up in someone at Anet not taking things seriously, I mean it has to be clear there is a serious issue if the official way of support is actually the worst possible one to use if you want to get things resolved and instead you need to use Reddit or other means such as a direct email to actually get someone who does take the effort to look into things.
It's definitely a problem that Reddit seems to work better in some cases. But as far as using the web form vs emailing, there is literally no difference in who works the ticket. They both go into the same queue and are worked by the same agents. Any difference in outcome is purely coincidental.
Glad this got resolved, and good call on adding authentication!
Read moreI had my account hacked once. Going through the "official" channels I was denied twice, the hacker installed an authenticator on the account which apparently supersedes all the proof of ownership I had. This went for weeks before I was 'officially' denied the second time. Oh and they complained about me opening multiple tickets for one issue after I was denied the first time (you know, the minor issue of trying to get my f**king account I spent 2 years playing back).
Apparently when you play from Australia for 2 years then suddenly you start logging in from Korea, install a (previously unused) authenticator, move your character to a major city, sell literally everything possible to sell on the trading post, then mail the gold to somebody else, that's not at all suspicious behaviour worth investigating.
It wasn't until I directly e-mailed the support e-mail (NOT going through the official "help me" account page) literally begging them for help that I got a response g...
I'm sorry your first two experiences were so terrible. Were they somewhat recent? If so please PM me with the ticket numbers and I'll make sure we investigate what went wrong.
Edit: just noticed you said in another comment this was a year or more ago.
For what it's worth, there's no difference between emailing Support directly and submitting via the website. You end up talking to the exact same people. Submitting through the website is actually better, because then we can get accurate data from you filling out the web form rather than having to reply back and forth asking you questions.
QA, you heard of it?
We're investigating this right now!
That's interesting and all but, are you sending someone out to Korea to pick up that poor quaggan?
No, quaggan should've done more research before traveling internationally.
No, we aren't.
It's a redirector URL, just like the one for PVP at http://www.guildwars2.com/competitive/pvp/ - used by game UI to link off to interesting PvP/WvW things w/o having to update game code.
please include the 8th bag always collapsing for people who bought shared slots
We thought that one was fixed, too! The inventory code is crazy complicated, I'm told. I've got it back on the list. Thanks!
It was! It's been hard to kill, though. Stupid zombiebugs. I'll get it back on the Known Issue Tracker and make sure the devs know it's back. Thanks for reporting!
Ascended rings that you can't put in the mystic forge !!!!
At least some of these should be fixed now. If you still have any that aren't working, could you tell me which ones please?
Are there any plans to look into stat scaling issues on traits as outlined in my post here? - https://www.reddit.com/r/Guildwars2/comments/3l4nvq/many_traitsskills_that_buff_stats_are_still/
I submit all of these types of bugs that I run into through the in-game reporting tool and give precise descriptions of their issues. I figured maybe they weren't listed in the bug tracker because technically some of them can be abused. Should I try to resubmit these? They've been around for a very long time and are actually very severe bugs in certain trait cases. I feel like a dedicated pass through all stat-giving traits could eliminate this problem once and for all, and should have been given priority already (I mean I can't tell the team what to do, but it really is a severe issue for anyone playing in sub-80 core Tyria).
Heya, sorry for the slow reply. You are correct that some of these may be abusable, so those won't be listed. Do you know if the list in the post you linked is still current? No need to go back and check again if you're not sure, I just want to make sure I'm conveying accurate info to the devs.
Thanks for listening:). I'll make sure to pass this on to Maclaine. Great catch, that wasn't the intention, but now that we've looked in to it, yep, only played the first time. Bug submitted, thanks.
Thanks for everything you've contributed over the years. The hype train won't be the same without you
We'll miss you...
Absolute pleasure working with you, Colin. Good luck out there!
Thank you for all that you've done for Guild Wars and this community over the years, Colin.
Going to miss you, Colin!
I... I think there's something in my eye ;_;
Thanks for everything, Colin. We never managed to meet up in my handful of trips to the studio, but as a player since the launch of GW2 I'm indebted to you for your years of hard work in making a game that I really love.
All the best, and hopefully someone will slip you an invite to the next Christmas party so that I can buy you that beer! o/
We have a potential fix for this being tested as of yesterday.
Turns out the API doesn't block banned players, so someone who was banned for duping (but still had an account) was able to generate an API key and get onto the site.
We'll be blocking banned accounts from the APIs in the future, sorry!
devtrackers.gg