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03 Jul

Twitch Drops - Unable to access the Test Server

Comment
    UbiKoality on Support Forums - Thread - Direct
Cristianax19, to confirm, did you receive a drop for access to the Technical Test?

LordOverflow, understood! Thank you for your positivity and understanding.

Twitch Drops - Unable to access the Test Server

Comment
    UbiKoality on Support Forums - Thread - Direct
LordOverflow, you can find a list of eligible countries here.

Twitch Drops - Unable to access the Test Server

Comment
    UbiKoality on Support Forums - Thread - Direct
If you all have any feedback to share regarding the country eligibility for the technical test, please do not hesitate to share your thoughts on the Feedback subforums for Hyper Scape!

Twitch Drops - Unable to access the Test Server

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

I have merged you all into this thread as I see similar questions being asked in multiple cases.

As we are discussing the Technical Test it is best we have this discussion in the Technical Test sub forum

I would like to encourage everyone to check the following sticky thread first: ... Read more

Twitch Drops - Unable to access the Test Server

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by NIK.o7
Like the title says. wondering if the drops are not redeemable yet. Thanks <3
Hey! Thanks for getting in touch, I hope you are well.

Everything you need to know is in the following support article: https://support.ubisoft.com/en-GB/Faqs/000054707/

Once you have earned the Twitch Drop simply open Uplay and cl... Read more

02 Jul

my game crashes every time am starting a match

Comment
    UbiDork on Forums - Thread - Direct
MaorYi2: Can you go ahead and tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

Launches in the background but can't actually access the game

Comment
    UbiDork on Forums - Thread - Direct
intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

Vulkan-1.dll was not found error

Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Okay, and where did you reinstall the game to when the error prompted you to do so? And was it reinstalled with the Uplay PC Launcher as well? ( As in both Uplay PC and the game on C: Drive together instead of separated )

Vulkan-1.dll was not found error

Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Thanks, guest-58UTTyRF. I was able to make you a support ticket ( 12046705 ) on the Ubisoft Support page and sent yu an email with steps to try. Can you try those for me?

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
VxultiYT: Hmm, I'm not seeing that your Twitch Account is actually linked with this Ubisoft Account. Can you try the following please?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

jackfrost7: Thanks, jackfrost7. I have reached out to our game development team to report this issue for you. I'll update the thread as soon as I hear back!

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
Syko0025: Hey there! Have you also tried these steps?

Originally Posted by UbiDork
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page
... Read more

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
jackfrost7: Are you currently using a VPN?

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
Hey there, everyone!

Can you please confirm for me if you are in the eligible countries for the technical test?

Resolution looks pixelated and scaling seems to not be changing anything.

Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Thanks for sharing that! I'm sorry that you've encountered this issue. I have shared this issue with our game development team to get this investigated for you. I'll add this information to the report and update the thread once I hear back! Thanks again for helping out during this Technical Test!

Resolution looks pixelated and scaling seems to not be changing anything.

Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Okay, thanks for that! It may be due to currently trying to play the game above the recommended game settings during the Technical Test. Can you please try setting to what is recommended in your Graphics/Quality settings and let me know how it looks for you?

Resolution looks pixelated and scaling seems to not be changing anything.

Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Thanks for that information, DEADMONSTOR! Does the game look pixelated on any of the other resolution settings? Also, have you tried turning on the widescreen letterbox option?

Hyper Scape launching on second monitor, instead of primary, and immediately crashes.

Comment
    UbiDork on Forums - Thread - Direct
BarcodeUser: Thanks, BarcodeUser! Can you go ahead and tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?



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