Last Epoch Dev Tracker

Sorry about this! We’re still looking into the problem, but for now restarting the game avoids this issue for most people.

Is your display mode in game Exclusive Fullscreen, Maximized Window, or Windowed?

Sorry about this! If you’re still encountering this problem please post your log file.

Thanks!

Apologies for the delay. If you add the logs to a .zip file it should be small enough to upload. However if you’ve started the launcher since it will be overwritten.

If you prefer, you can redeen steam access instead, and not use our standalone launcher.

Sorry about this! Unfortunately we can’t restore any data as it is all stored locally.

However, we do have a fix planned for release that should prevent game or PC crashes from deleting data.

Moving to a different thread since that last one is old.

Could you also post your game’s log file and which model of hard drive or SSD you have the game installed on? If the log file isn’t generated, that means the game is failing on the first part of the process.

Patch 0.7.7 improves loading times but has not been released for Linux because we’re waiting on an update for software the game depends on, so if you’re willing to wait that may resolve the issue.

Hi there,

Thanks for writing! The topics you mentioned would be more suited to the Bug Reports forum. In the future if you find problems, a separate thread (or a reply in a thread someone else made) for each problem would be great, along with a screenshot (which you included) and your log file.

Hi everyone,

We’re still working on resolving crashing issues-- we have leads but no solutions to release yet.

However, we do expect to release an update soon that will fix an issue where game or PC crashes could delete data.

Any characters affected by this problem cannot be recovered, unfortunately. Sorry about the troubles!

Hi there,

I’m sorry to hear about this problem! Unfortunately, character data is saved locally, so we cannot roll back the missing data. However, we are going to release a fix that should prevent any future crashes (game or PC) from deleting data.

Hi there,

This is certainly the right place to post

Your computer is below our system requirements, specifically your graphics card. We recommend a Radeon R9 270 or GTX 660 and above. Unfortunately, most Macs are below our system requirements. The game may run, but we can’t commit to it being a smooth experience.

Sorry about that!

Hi there,

We included a fix for this in a hotfix, but I see that hasn’t helps in your cases. Could you please either level up or complete an Arena wave on a character that’s having this issue, and then post your log file? Thanks!

Is this something you still require assistance with?

If so, please do post the information requested above. If you are receiving e-mails from the forum notifying you of responses in the thread, they’ll contain a link to it for your convenience. If you no are no longer looking for help, please let us know.

Hmm, I haven’t had this happen before. Whenever I make a portal manually (even after opening one with the button) it’s a green portal. Please do upload your log file if it happens again, or if you still have the previous one you can add it to a .zip and it will become much smaller. Thanks!

Could you post a screenshot of the rocks to a site like imgur.com and link it here? Normally this is easy to fix but it helps to have a picture. Thanks!

Sorry about this! Could you please make it happen again and then upload your log file before restarting?

Have you created a character before, or was that your first character?

Hello,

I’ve looked into this for you, and we have not received any KickStarter Reward Surveys citing that Last Epoch account name. Please contact us directly so we can look into this further.

There’s a UI toggle, the default keybind for which is the Del key.

Is it possible you pressed this button without meaning to?

Thanks for the report, we’re looking into this. In my testing, it seems what is happening is that if you crit with a spell other than teleport, and then cast teleport, Fire Aura is cast. When I cast nothing but Teleport, I never got a Fire Aura.

I believe this has the same root cause as the problem some users are having with Wandering Spirits, and both are worse if you have more minions. Thanks for the detailed report!

Could you post the launcher’s log files?

You can attach them to a forum post using the button.