Hello,
Thank you for supporting us on KickStarter!
I have investigated this for you and found the following;
- No KickStarter Reward Survey includes the account name NP_Ghost.
- No KickStarter Reward Survey includes that account’s e-mail address.
- There is a Reward Survey from a KickStarter account which uses that e-mail address.
It thus appears that you have registered multiple Last Epoch accounts, and are not currently logged into the one associated with your KickStarter pledge - thus the lack of game access.
I would suggest logging into KickStarter and reviewing the account information you provided us there, then ...
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