I have to think that the biggest source of frustration are bugs in pick/ban which ultimately lead to undesired dodges from the players.
I'm really curious if there's a primary culprit to all these types of bugs. Is it failures from microservices? Is it database getting overloaded? Is it that the app's state is getting out of wack at times and so the client gets into a state which it shouldn't really be able to get into?
Thanks for this, and you are right, looking at our global survey results, champ select pick/ban issues seems to be very frustrating with players, and we are starting our discovery on what we can do to make this better.