Updated: September 21 at 11:30 aM P.T.

Latency/Networking Issues - Resolved

Update: We deployed a client update Friday, Sept 18 at Noon PT to further address some of these issues. Patch notes are available, here. We're continuing to monitor the situation.

We deployed several updates to alleviate some of the issues related to latency and/or network errors (blackscreens, stuck on "waiting for the server", disconnects, etc.). While this appears to have improved throughout the course of the day, we will continue to monitor the situation overnight and make additional changes if necessary.

Debug Console - REsolved

Update: We deployed a client update Friday, Sept 18 at Noon PT to correct this issue. Patch notes are available, here. We're continuing to monitor the situation.

Some pl...

@Dreadshow:

Will everyone who upvoted the egg blank screen get the rewards? Or do you have to post your own? After I got the blank screen O immediately went toy collection and nothing had the new "market" so I know I did not get it, then I redeemed the playzendikar code to see if it was all reward and I got my 3 packs. Can you also extend the daily quest for today to when the black screen, server connection issue is solved?

Contact our support team so they can take a look at your account!

Contact our support team! Link is at the top of the page.

@MFINN23:

How the hell is Day9 playing without problems when I can't even open the game? Are people still working on this 8 hours later or did they go home? Seems insane to me that we can't even resolve a black screen stopping people from using the program, this shouldn't be some obscure issue, the program won't open.

Sometimes in-game issues don't impact absolutely everyone. There are other streamers that have experienced issues today. And the devs are definitely still working on it! We want to get this fixed just as bad as folks want to play. I know it's super frustrating to wait but they're working as fast as they can. Thanks for being patient!

@RGAaron:

I can tell you from dealing with Wizards for a long time, if you have any issues, submit a ticket and as much information as possible on it. They WILL make it up to you. They always do. I've had to wait like 3 days to get things resolved before, but they give their support team a lot of power to make things right and they will.
If you don't trust them, that's cool. As a fellow customer and player, trust me. Just send the ticket.

:point_up: :point_up: :point_up:

It might take a bit for a response, but our support team is awesome.

Contact our support team! Link is at the top of the page.

@Didey:

I lost an Eldraine pack obtained trough mastery pass due an ingame error, and it dissapeared from inventory... is it lost forever, or there is any way to get it back?

Contact our support team! Link is at the top of the page.

@Akurabis:

Thanks for the official love, above. I guess we should expect this- most games apply an update, and add maybe 3% new content. Not sure what percentage of total data the new set represents. It is still "under maintenance" and we should not schedule our lives around a game.

A new set changes a lot of things in-game, and game development has a million different factors to it. I understand that it's frustrating to wait. I'm chomping at the bit to play the new set, too! They're working as fast as they can to resolve things. :heart:

We'll provide the MSI file when maintenance has concluded. Sorry for the wait!

@damianvc31:

@WotC_Lexie:

@JRock808:

@xivarmy:

They may wish to have an official representative post here if they took things back down for maintenance (since you know, they were actually up at one point, and the game gives no such indication). Preferably with an ETA so people know how long to not bother trying for. I don't even know where that status page you found is located!

This is one of the only real valid complaints. The official communication here on the forums is non-existent. It seems [[58194,users]] is either on a month long vacation or doesn't work there anymore.

I do still work here, and no I'm not on vacation. I'm no longer a community manager though! I took on a different social media role recently. I may still pop in occasionally but expect to see some different WotC folks here.
Obviously the game is ...

@Camillio:

@WotC_Lexie:

@JRock808:

@xivarmy:

They may wish to have an official representative post here if they took things back down for maintenance (since you know, they were actually up at one point, and the game gives no such indication). Preferably with an ETA so people know how long to not bother trying for. I don't even know where that status page you found is located!

This is one of the only real valid complaints. The official communication here on the forums is non-existent. It seems [[58194,users]] is either on a month long vacation or doesn't work there anymore.

I do still work here, and no I'm not on vacation. I'm no longer a community manager though! I took on a different social media role recently. I may still pop in occasionally but expect to see some different WotC folks here.
Obviously the game is st...

@RUMMWIZ:

@WotC_Lexie:

Currently we are experiencing in-game issues, and the game is still in maintenance. We're sorry for the inconvenience! There is no current ETA on when we will leave maintenance.
If you'd like to keep an eye on our status page, you can find it here or at the top of this page under the "Status" button. Thank you for being so patient!

Hi,5 hours later, thank you for a response in the forum.
But all the rewards we can earn playing 3 day quests gone bye bye

Please reach out to our support team! They answer requests in the order that they are received, so it may take a while f...

Currently we are experiencing in-game issues, and the game is still in maintenance. We're sorry for the inconvenience! There is no current ETA on when we will leave maintenance. If you encounter an in-game issue like opening a pack and not knowing if you got the contents, please contact our support team, link is at the top of the page! Please note that our support team has a high volume of tickets right now so it may take a while for them to get back to you.

If you'd like to keep an eye on our status page, you can find it here or at the top of this page under the "Status" button. Thank you for being so patient!

@JRock808:

@xivarmy:

They may wish to have an official representative post here if they took things back down for maintenance (since you know, they were actually up at one point, and the game gives no such indication). Preferably with an ETA so people know how long to not bother trying for. I don't even know where that status page you found is located!

This is one of the only real valid complaints. The official communication here on the forums is non-existent. It seems [[58194,users]] is either on a month long vacation or doesn't work there anymore.

I do still work here, and no I'm not on vacation. I'm no longer a community manager though! I took on a different social media role recently. I may still pop in occasionally but expect to see some different WotC folks here.

Obviously the game is still having some issues. That's why we left maintenance on! I wouldn't play until maintenance ...

Scheduled Maintenance

Scheduled maintenance has been extended to deal with on-going issues related to loading times and connectivity. For the latest updates, please refer to our Status Page.

Game Update Highlights

• Zendikar Rising is now available! Gather your party to explore the plane of Zendikar as it rises in the face of near annihilation. Faces old and new await!
• Renewal is here! A new Standard meta awaits! Eligible players can unlock their renewal g...