Hi all. Apologies for the lengthy delay in an update concerning account security. Here we have an update from the web team and the player support team.
In this comment I'll be maintaining an FAQ in order to help information sharing. I've pre-empted some questions from you all just to kick things off...
Why aren't you doing an Authenticator Delay?
An Authenticator delay won't solve things like your email account being compromised by a hijacker, and in the event you'd get hijacked, it could keep you out of the game for longer. We've opted instead to proceed with backup codes as described in the blog.
What happens if I lose a backup code?
You'd have to manually contact the Player Support team. A lot of the reasoning behind your request for an Authenticator delay was to ensure that you'd have time to counter any hijacking attempt. That's why we're going to ensure that no action is taken for at least 72 hours ...
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