[2019] Banned

Hi there, @Courtneybird1997.

It looks like your case was submitted a couple days ago. It can take ToS At least 72 hours to respond, but can be longer. Especially these days when more players are staying home. I see your case is still awaiting investigation. Someone from ToS will email you as soon as that completes. It might take a few more days though so keep an eye on your email. Thanks!

Hello, @299Sapphire.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi @foolfools. 

If you feel the ban was mistakenly placed on your account, it would be best to fill out the webform so Terms of service can look into that for you.

Please read through our thread for EA Bans and Suspensions to learn more about the webform, bans and suspensions: https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-...

Thanks,

- EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@KingStone8989 

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

Hey @1123454321cat,

When we review reported violations of the User Agreement, we have to take into account how certain words or phrases come across to strangers that may not be familiar with you on a personal basis.

While you may use certain language in your daily life, we don't permit slurs or other racially charged language to be used. We have to take what's said at face value and when that's reported and brought to our attention, will action it accordingly.

Feel free to check through the User Agreement above, though if you do feel the action was applied incorrectly you're welcome to appeal with our Terms of Service team. They will take another look and reach out to you via email once they've completed the investigation.

You will need to speak to our Terms of Service team in relation to any ban @grit2344.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Hey @piyoleaf,

I'm afraid we're unable to review any account actions on the forums.

The account history page shows specific types of actions, but not all in-game suspensions or bans will appear here, sorry for the confusion.

For this you'll need to contact our Terms of Service team to appeal this action. If you haven't already done so, you can reach them using these steps. 

The ToS team will contact you via email once they've completed their investigation, so please keep an eye on your email address after this, thanks!

Hello @frost1e123 sorry to hear about your ban, usually we are unable to discuss temporary bans or permanent ban details on our forums.

At the moment you seem to be posting in our Mario Rabbids forum, can you let us know what game you are referring to where you were disconnected, so we can move you to the correct forums section if needed? Did you also see any particular error code or message at the time?

Hey folks, 

If you received a ban or suspension for in-game chat, please don't repeat that language on the forums.

We are unable to review or change any bans or suspensions on the forums, so please create an appeal to our Terms of Service team using these steps  if you'd like to have this investigated further.

Our ToS team will reach back out via email once they've completed an investigation, thanks!

Hey @2796563,

I'm afraid we are unable to review any bans or suspensions on the forums.

Please create an appeal here so our Terms of Service team can take a look for you.

They will reach back out via email once the investigation is complete, so be sure to keep an eye on your account email for the reply, thanks! 

Hey @Cynical_Xeno ,

Thanks for reaching out, apologies for the delayed response.

We're unable to remove any temporary bans I'm afraid, however we'd like to look into your disconnection issues if you find this is happening frequently?

How often does this happen? And have you attempted any troubleshooting steps to resolve it at all?

Hi @chasseur76620,  

I'm afraid we aren't able to look into EA Account/In-game bans and we have no impact on the outcome of those investigations either. Our Live support team would be in the same boat as ourselves, sorry, but our Terms of Service team can take a look into the ban for you.

Send in an appeal to them if you believe there's been some sort of mix-up with the application of that ban. This guide will help you learn how to reach out to them and includes some advice on filling out the webform: EA Bans and Suspensions - How they work and how to get in contact with us.

- EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hey @Cheeky_Buns,

We can't lift temporary bans. I understand this is not your fault and will pass the feedback along. You can find out more about temporary bans here.

Hey @made14fu,

If you believe an action was taken incorrectly on your account, you'll need to appeal with our Terms of Service team using the following steps.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Our support team is not able to address account bans, so the above link would be the only option for an appeal. 

Hey @made14fu,

I'm showing there were multiple replies to the recent cases for this account.

Try heading over to your case history page if you weren't seeing an email appear, or double-check that the messages had not made their way to any junk, trash, or spam folders.

If our team has reviewed this multiple times and declined to remove the penalty, the case will be closed and the account ban would remain final I'm afraid.

Hey @yoilwadinxt2,

Unfortunately we're not able to help with bans her eon the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can always reach out to our terms of service team via the steps in this article. They can take a look at this for you.

Hey @Zombieboy0408 

I have removed the username that caused your account to be banned.

We do not have access to the details of why you were banned, but we have a dedicated team that handles such disputes. 

 
Here are the steps you need to follow to reach them using the webform: 

Get information about your EA Account lock, ban, or suspension 

The reason for your account ban should be listed in the email you received from the Terms of Service team.  Please note that we cannot change the decision made by the TOS team. 

If your account was banned,  we cannot change that, and as I mentioned above, you will need to appeal the ban directly with our Terms of Service team.  

There is no way to restore content from a banned account. Unfortunately, if the response is final, there is no way to change it.