Original Post — Direct link

I can load up Rainbow Six Seige fine but when i load into a game it lets me pick my agent ect, but when im loading into drone phase or the actual map it freezes and goes black then crashes, this has been happening for a while now and i need a fix.

almost 5 years ago - Ubiflowessence - Direct link
Are you getting a consistent error code?
over 4 years ago - WotC_Lexie - Direct link

Let us know on our bug page! Even if you have done so previously, something may have changed on either end that is causing a new problem.


https://feedback.wizards.com/forums/918667-mtg-are...

almost 4 years ago - UbiShoreman - Direct link
Hey Mental, definitely sounds like it could be a frustrating situation - just to be clear your crashing happened after you updated your game? Also is this on the TTS or the live server?
over 3 years ago - UbiYubble - Direct link
Try verifying you game's files if you haven't done that yet. Whenever I had that issue, verifying worked like a dream.
over 3 years ago - Ubi-Raziel - Direct link
Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: https://forums.ubisoft.com/showthrea...lp-us-help-you!

- Start by checking that your system meets our minimum requirements

- If everything appears to be up to par, please try our PC troubleshooting

@Foxman150 if you are able to provide a recording, that would be great! I would still like to suggest the above troubleshooting in case drivers are out of date or game files are corrupt.
over 3 years ago - Ubi-Raziel - Direct link
Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: https://forums.ubisoft.com/showthrea...lp-us-help-you!

- Start by checking that your system meets our minimum requirements

- If everything appears to be up to par, please try our PC troubleshooting

@Foxman150 if you are able to provide a recording, that would be great! I would still like to suggest the above troubleshooting in case drivers are out of date or game files are corrupt.
over 3 years ago - UbiDork - Direct link
TheBow13: Great! Did you also complete those steps as well?
over 3 years ago - Ubi-Baron - Direct link
Hi CoopaTroopa889,

Thank you for reporting this to us.

Do you know if there were any changes to the system around when this occurred? Anything you installed or updated? Drivers that changed?

It may be that there's another program conflicting with the games on Uplay, as it's strange that it would have occurred at the same time.

We would certainly advise checking in the reliability history, to see if the crashes are logged there.
over 3 years ago - Hackaloken - Direct link

Sorry about that-- thanks for the crash files. Unfortunately the errors I’m seeing in your logs are different than those in the threads I’ve been replying to recently. We’ll look into it, of course.

Try repairing the game through Steam if you haven’t already, just in case.

over 3 years ago - UbiT00n - Direct link
There is currently an on-going maintenance which is why you aren't able to play the game currently :

https://forums.ubisoft.com/showthrea...gust-18th-2020
over 3 years ago - Ubi-Spud - Direct link
Hey guys, I'm sorry to hear this! Could you both verify your game files and test the game again?

full_auto please submit a ticket with your system files if this does not resolve your issue.
almost 3 years ago - UbiBlush - Direct link
The team is currently looking into these crashes. We have all information and updates as we get them on this post.
about 2 years ago - Ubi-Oxavo - Direct link

Hello @worepst and welcome to Discussions!

Sorry to hear the game is crashing and thank you for the screenshots attached as well as for the detailed description of the issue.
Could you please specify when have you started experiencing the game crash and the error "Oh no, it crashed", did it happen after recent December 14th game update?
I understand you already tried to verify game files and reinstalled the game.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all?

If you still have issues after this, please let us know so we can create a support case for you and request system files for further investigation.

Please let us know if you have any additional questions.

about 2 years ago - Ubi-Viral - Direct link

@knock-kj Hey! Sorry to hear that the game is crashing for you. Thank you for trying to reinstall the game.

There is some further troubleshooting you can do here.

If you need further help please do let us know.

Thank you.

about 2 years ago - Ubi-Froggard - Direct link

Hey @hazardousrogue  

I'm sorry to hear your game is crashing during the training mode and you aren't able to run the game on higher graphics settings.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in here that can help.

If you still have issues after these steps, let us know here and we can create a support case for you, as we'll need to get these system files from you to look into this further. 

DX Diag

MSInfo

If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there. 

As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. 

If you do contact us through one of the above options, please mention what steps you have already done, or just provide links to those articles so they don't get suggested to you again. Also, please let us know here if you have, otherwise we will create the support ticket for you if you still need assistance.  

almost 2 years ago - Ubi-Sigma - Direct link

Hello @yankee_lt!

Thank you for your message and the description of your crash issue. For a better visibility of this issue I've moved your topic to the Player Support section of the forums.

In order to try to fix this crash problem, I could invite you to perform all the steps from our troubleshooting guide. This will help creating an optimal environment on your system for your game. If the issue persists after these steps, could you tell us if the crashes happen when you're doing a specific action in game or standing at the same place for example? And if so, what are the actions or where is this specific place?

Let us know if these steps fixed the issue for you!

almost 2 years ago - Ubi-Viral - Direct link

@tk105 Thank you for your reply in regards to crashing in-game for The Division 2.

We appreciate you sharing these links to the old forums and these new ones.

The development team are aware of crashing issues and are actively looking into this. I have reported this thread and others on the forums to the team and have requested an update into this.

Apologies for the inconvenience that these crashes have caused.

If you need anything else in the meantime please let us know.

Thank you.

about 1 year ago - Ubi-Akatsirin - Direct link

Hey @faygo_siege !

I'm sorry to see you're having a crash when launching a game. Are you playing on PC?

Could you please try all the steps from this support article to see if it helps? If the issue persists, could you give us more details such as your configuration and if it happens on a specific map or with a specific agent? Thank you.

about 1 year ago - /u/Dknighter - Direct link

Hey, make sure you don't have wemod running in the background. If it's not this, then please join our discord and message modmail.

11 months ago - UbiMark - Direct link
Hello barbaroushunter,

Thanks for reaching out and I'm sorry to hear that you are experiencing crashes.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support
11 months ago - UbiMark - Direct link
Originally posted by FeaR_S7oRm: Hi Ubi,

I'm having the same issue,
I have a an Intel Core i9 113900K, Nvidia Geforce 4080, 2 tb of SSD and 64gb of ram, i do not think so that the problem is the specs of the PC,

Hello FeaR_S7oRm,

Thank you for the update.

Can you please confirm if you performed all of the steps I provided, by any chance?

If so, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files:
You can also contact us via social media: Facebook[www.facebook.com] or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support
9 months ago - AndrewT - Direct link
From what you say this must be a bug! Please make a new thread in Bug Reports, and attach those saves there for QA to look into.

Sorry for that problem!  
6 months ago - Rocket - Direct link
I recommend verifying files, and if that doesn’t work. Uninstall the game, check the steam folder and delete any left over files, and then reinstall.

On the forums here a number of users found steam had resulted in corrupted download of game files, which caused crashes as described.
6 months ago - Rocket - Direct link
This thread has details of a recent experience and solution

https://steamcommunity.com/app/1149460/discussions/2/3818543331792472890/
6 months ago - Rocket - Direct link
Originally posted by Ich: i play on "geforce now" (streaming service for gaming) and the game crashes every 3 to 4 hours with the "low on video ram" error message.
I would definitely raise a support ticket with Nvidia about that. That’s most likely a settings issue on their end. Note that GeForce now is a cloud service so we don’t have any control over how their service is configured.
6 months ago - Ubi-WheelyDuck - Direct link
Hey there,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support





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