[2020] Vulkan Error

Original Post — Direct link

After I get through the battle eye launcher, it goes straight to a Vulkan error message saying to update my graphics card. It already is updated, but it still keeps saying the same thing. I've also tried uninstalling and reinstalling, with and without the hd textures pack. I'm able to run siege just fine on this computer, so I'm not sure what else I need to do.
RX 580

over 4 years ago - UbiExcellent - Direct link

Hey there! I apologize for any inconvenience caused by this Vulkan error, YodaProSoda. Please upload a fresh copy of your MSINFO and DXDIAG files to your existing support ticket (12048253), then let me know here once that has been done. I'll be happy to check on those for you.

over 4 years ago - Ubi-Borealis - Direct link

Originally Posted by Volstix
i have the same issues and no person has been able to help ive done all that and more based on my own knowledge and experience with trouble shooting and problem solving. What i have noticed from others is it seems to be an issue with amd cpus and 1050, 1650, and 1660 gpu and only those combos. My friends all have intel and they are able to play accept me and another person ik with a similar rig

Hey there Volstix! I can see that you've received an update on your support ticket (12088350). Can you let us know if those steps worked?

If not and the issue still persists, could you upload a DxDiag and MSinfo to your support ticket and let me know when that's been done? We can then take a closer look.

over 4 years ago - Ubi-Borealis - Direct link

Originally Posted by ArcherADK
I have the same problem as Volstix above. My friend with an Intel core can play just fine but i get the Vulkan hardware/driver error upon opening the game, perhaps its an issue with the games AMD Ryzen compatability?

Hello there ArcherADK!

Thank you for your report! Our team are aware of this issue, and are investigating further. Could you please make sure that your graphics drivers are up to date?

Please be informed that the technical test is now over. I still recommend updating your drivers for when you are able to contend again in the future! If the issue persists once you able to access the game again, please don't hesitate to update us!

over 4 years ago - UbiExcellent - Direct link

Hello and warm welcomes to the forums, everyone! As my colleague mentioned above, our team is aware of this Vulkan error. However, in the meantime I strongly recommend manually updating your graphics card drivers via AMD's website and ensuring that you have the latest version of Windows installed. Many thanks for your continued patience and understanding while our teams continue to investigate this error.

over 4 years ago - UbiExcellent - Direct link

Thanks for sharing this workaround, Kworal! I'm glad you're able to play without issue now.

Hey Paul061991! If you've updated your graphics card drivers (AMD/NVIDIA), please make sure you've also switched to your computer's dedicated GPU.

over 4 years ago - Ubi-Redbeard - Direct link

Hey honguss11,

Sorry to hear that.

Could you please confirm your PC specs?

I've also moved your thread to the Open Beta forum, for visibility.

over 4 years ago - Ubi-Redbeard - Direct link

Hey folks,

Thanks for the continued updates on this.

If you're still experiencing this issue, please create a case on the support website here and submit your system files for investigation.

Please provide your case number when it has been created.

over 4 years ago - Ubi-Redbeard - Direct link

Hey folks,

@shp0719 - I'm glad to see you were able to get the game working. Can you confirm you're still able to play?

If anyone is still experiencing this issue after performing a clean installation of their GPU drivers, please create a case on the support website here and submit your system files for investigation.

over 4 years ago - Ubi-Redbeard - Direct link

Hey there,

I'm glad to see you were able to resolve this.

over 4 years ago - Ubi-Redbeard - Direct link

Hey Superfly1309,

Thanks for reporting this to us.

This issue is under investigation currently.

@FaIICoNN - could you please translate your message? We are only able to support in English via this forum.

over 4 years ago - Ubi-Redbeard - Direct link

Thanks for getting back to me, honguss11.

It seems you're under spec and will not be able to play the game without any issues.

@ mercospercos - Could you please translate your message?

over 4 years ago - Ubi-Redbeard - Direct link

Glad to hear this workaround is helping people.

@ Wr4ith22 - Could you confirm if you're playing on a PC or a Laptop?

Are you able to provide your specs?

over 4 years ago - Ubi-Redbeard - Direct link

Thanks for getting back to me, folks.

@Shinobi_TTV, Superfly1309, could you both provide your system files for investigation? Please create a case on the support website here and submit your system files for investigation.

Please let me know your case number when it's created.

over 4 years ago - Ubi-Redbeard - Direct link

Hey folks,

If you're experiencing the Vulkan-1.dll error, please create a case on the support website here and submit your system files for investigation.

Please provide your case number when you have created a case and uploaded your files.

over 4 years ago - Ubi-Redbeard - Direct link

Thanks for confirming that, Superfly1309.

I've taken a look at your DxDiag and it appears you do not meet the minimum requirements to run the game.

Apologies for any inconvenience.

over 4 years ago - Ubi-Milky - Direct link

Hi everyone,

Ive merged a lot of threads into this one mega thread about the Vulkan.dll issue you are all experiencing.

For the Vulkan.dll file is missing error and the “vkGetPhysicalDeviceMemoryProperties2 could not be located” message, we advise to please to make sure your GPU card is supported at the minimum systems spec requirements here -
https://support.ubisoft.com/en-GB/fa...r-Hyper-Scape/ and that it has the latest driver updates.

The game team are aware of this and they are currently working on a fix.
For any updates on this issue, please see this link -
https://trello.com/b/Y5tmaX2N/hyper-scape-known-issues

almost 3 years ago - Ubi-Viral - Direct link

@demonord24332 Hey! Sorry to hear that you are getting this Vulkan error, do you get the option to run the game without using Vulkan?

If so does the game run ok?

Additionally what driver version are you using for your graphics card?

Thank you and we look forward to your reply.

almost 3 years ago - UbiMint - Direct link

Thanks for that information, @demonord24332. Please try clean installing your drivers, and let me know if anything changes or if you have any questions!

almost 3 years ago - Ubi_Plush - Direct link

@demonord24332 Glad to hear it. Thank you for the update! Let us know if you need further assistance :).

almost 3 years ago - Ubi_Plush - Direct link

@camperkira Are you also receiving a Vulkan error when trying to launch Rainbow Six Extraction?

Please post your PC specs here as well so I can better assist.

Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970

almost 3 years ago - Ubi-Froggard - Direct link

Hey @lucain101

Glad to hear that and thanks for letting us know here on the thread

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