[2020] DDoS hackers

Original Post — Direct link

I've stopped playing ranked, I'm at diamond/plat 3, and it seems that every time i play, im DDOSsed or playing against blatant cheaters, this game is supposed to be an esport, and yet i resort to having to play, ESL vs or casual.

Why do we have to use 3RD PARTY anti cheat to have a fair match, and even then, the enemy team are able to DDOS people becuase you make our IP's public.

I get that mistakes in programming happen, but this is a DESIGN flaw, what where you thinking?!?! How are you going to address the problem of other people getting our IP and DDOSsing us?

was playing ranked vs a diamond with 0.4k/d, he was worse than a silver, yet he wins every game cus he DDOSes his opponents, he is over level 100, and clearly not a diamond player, but he gets the wins and the rank up, and ubisoft has done NOTHING about it.

I'm already in the habit of recording ALL of my games, but the current system of reporting is utterly non-existent

over 8 years ago - Black_Widow9 - Direct link

Hello and welcome to the Forums,

Please make sure to contact Ubisoft Support with any of the information you have regarding this.

Thanks

over 6 years ago - ubi--unicorn - Direct link

Hey AVENGER.FURY.B7! This forum is for English posts, but you can find French forums here. It looks like you're trying to report a player, which you can do by creating a ticket.

over 6 years ago - Ubi-Bandicoot - Direct link

Hey Ozrneus,

Thanks a lot for reporting this, in the future i'd recommend to contact us via our support site (https://support.ubi.com/) or our Facebook/Twitter Ubisoft support pages as it is against the forum rules to name and shame other players here.

If you have any footage, please send this to us at the locations I previously listed and I apologise you experienced this in-game! If you all reported him in-game though that will help

almost 6 years ago - Ubi-Litten - Direct link

Hi there,

Thank you for providing these images, we do appreciate the support from our players regarding this and I will make sure to forward these details to our game team for further investigation.

Also, please feel free to submit reports of any further suspicious activity via a support ticket here along with any images which you can upload as advised in the following FAQ.

over 5 years ago - Ubi-Spud - Direct link

Hey J.rE, thanks for reaching out!

I appreciate you passing along the details of this player, I have removed them but recorded them.

I will pass this information to our securities team for investigation. Please note, we can only communicate the outcome to the sanctioned player.

I hope you continue to enjoy the game!

over 5 years ago - Ubi-Spud - Direct link

Hey there Drone.Cadhi,

Thank you for the screenshots! It does sound like this was some sort of connection error during the game. However, it seems almost as if this then led into a crash, judging by your description.

Please run through this and this, to try to ensure this does not happen again! We do not have the ability to remove server side penalties, so I am sorry for any disappointment caused by this.

about 5 years ago - Ubi-Viral - Direct link

Hey, armyink!

Sorry to hear that you have lost MMR due to being in a game with cheaters. MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Thank you.

about 5 years ago - Ubi-Raziel - Direct link

Originally Posted by armyink
well thats crazy man. what about the times ubisoft had server issues and you get kicked out of ranked and then couldnt join back even after restarting the hole game .

that also took the points away and count as a loss

I'm sorry to hear you have experienced this issue.

The Rainbow Six Siege team are currently investigating this behaviour and we hope to have more information soon.Apologies for the inconvenience!

almost 5 years ago - UbiCovah - Direct link

Thanks for reporting! Please understand that support cannot restore rank or lift temporary bans. If you suspect that the connection was disrupted by another player, please provide complete and accurate details at support.ubi.com.

In order to investigate, we must have all the following details:

Platform:

Suspected player(s):

Video link:

Did you get disconnected from your match? YES OR NO

Did you experience lag while this was happening? YES OR NO

Did you freeze (check the in-game timer to see) or did you crash (had to reboot)? YES OR NO

Players that have been found to be initiating DDoS/DoS attacks will be banned.

Thanks

almost 5 years ago - Ubi-Woofer - Direct link

Hello BlueGhostface,

As my colleague mentioned, please submit the information requested to us via a support case, not here on the public forums. We don't allow witch hunting / public reports, and it is against the forum rules.

I've removed the names of the players and your video links from your posts for this reason. Please do send us the information, but via a proper report in a case on our website. Thank you.

almost 5 years ago - Ubi-Viral - Direct link

Hey, AlphaGamer135!

Thanks for getting in touch about this. DDosing is against the code of conduct for Rainbow Six: Siege and doing so will result in a permanent ban. If you encounter cheaters in-game please use the in-game reporting feature only.

over 4 years ago - UbiKoality - Direct link

Hello WebShark75! I'm deeply sorry to hear that this happened during your match in Rainbow Six Siege. I appreciate you taking the time to write this post and include this information. If you were not able to start a live chat with our team, were you able to submit an email to them? If so, can you provide me the case number? I'd like to ensure your report has been placed with the proper team. Thank you!

over 4 years ago - Ubi-Litten - Direct link

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, if you feel you have been matched with another player using an exploit or wish to provide reports of any further harassment, please feel free to contact us by using the steps outlined in this FAQ.

over 4 years ago - Ubi-Milky - Direct link

For anyone who thinks they have suffered a DDoS attck, we take these attacks very seriously and will try our best to ban these players with your help.

For any player that wishes to report another player for DDoS, we ask players contact us through DM at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitter.com/UbisoftSupport

Please submit the following information to help with our investigation -

- Time and date of match when it happened
- Names of players involved
- A link to a video you have uploaded, of the reported behaviour and players in the match

Thank you for your help with this matter and we understand your frustrations as players ourselves.

about 4 years ago - Ubi-Milky - Direct link

Hello everyone, thank you for getting in contact about DDoS and I am sorry to see this it is affecting so many of you.

If you would like to help us find these players which will result in their permanent ban, please see this post here -
https://forums.ubisoft.com/showthrea...-attacks-on-PC

This post explains what kind of information we need to find these players.

Thank you for your help with this, we take these kind of reports very seriously and what to find these cheaters.

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