[2020] [PC] Did Not Receive R6 Credits

Hey Donpooo! Please create a ticket and they'll assist you.

Hey FrankSicarioGee, they'll respond to your ticket as soon as they can. Thanks!

Originally Posted by CG_Kheaqq
Hi. I've bought 1200 R6S credits and skin Ruby, but still did not receive neither of them. I've already created a ticket, but noone still haven't replied to me.

Hey CG_Kheaqq

I can see your case has already been replied to, and has been escalated for further investigation. The team will update you as soon as possible.

Thanks.

If you haven't received any credits please create a ticket on our support site with the proof of purchase and we will investigate this further:

https://support.ubi.com/en-GB/

- Ubisoft Support

Originally Posted by RunningMilk10
found this thread and its a whole 2 years later and still garbage customer service and massive delay on purchases. this is a disappointment. no care for the people who make your job possible.

Are you missing credits or are you sharing your feedback regarding support received?

Originally Posted by Startail_
I've been having the same issue. Though it may seem that the credits are being withheld from me because the purchase may have been tagged as fraudulent. I made a support ticket asking for questions. Has anyone looked into it? Also, it was about 6000 R6 credits. As much as this issue annoys me I'd a least want the money spent to be refunded if the issue cant be resolved within a few days.

Hey Startail_! I realise it's been a while since your report of this issue, but I thought I'd check into it just in case. I do see on your account that you attempted a high volume of transactions in a short space of time, which can sometimes trigger an automatic lock. After this lock (if imposed) may have expired, I do see you made two successful purchases of Credits.

In future, if you experience persistent delays / failed order notifications after a few purchase attempts, please give it 48 hours before trying again, to allow for any blocks in place to be lifted.

Originally Posted by bilal5371
Its been above 3 days and i still havent received my 1200 R6 credits which i bought for $9.99. I have also created a ticket and attached the screenshot of my transaction history, still no reply from the ubisoft team. Such a shame that their customer support is too poor. Why cant we just receive our credits the same time?? Atleast if you guys are so late too respond, please refund my money or figure out whats the issue that we r not getting our credits. Thankyou

I see that one of our agents helped you with your issue via a support case, bilal5371. I do hope that Sony / PlayStation were able to assist you with resolving the issue.

Originally Posted by Fishiman.XGR
i bought 1200 in 14.11.2019 and i did not reviced the credit.

Hey there Fishiman.XGR - welcome to the Ubisoft Forums, first of all!

I don't see any transactions on your account for this date. Can you please PM me the details of the account in question just so I can confirm I'm looking at the correct one, and then if need be, we'll get a support case created for you from there and gather the required information needed for us to investigate this further. Thank you!

Hey guys! Please note there is an ongoing issue with R6 Credit purchases at this time. If you do not have your credits after 24 hours, you should submit a support ticket. For now, we appreciate your patience as the team works to resolve this issue. You can follow updates here.

Hey there! Please note there is an ongoing issue with R6 Credit purchases at this time. If you do not have your credits after 24 hours, you should submit a support ticket. For now, we appreciate your patience as the team works to resolve this issue. You can follow updates here.

Hey guys! Please note there is an ongoing issue with R6 Credit purchases at this time. If you do not have your credits after 24 hours, you should submit a support ticket. For now, we appreciate your patience as the team works to resolve this issue. You can follow updates here.

Hey guys! Please note there is an ongoing issue with R6 Credit purchases at this time. If you do not have your credits after 24 hours, you should submit a support ticket. For now, we appreciate your patience as the team works to resolve this issue. You can follow updates here.

Hey guys! Please note there is an ongoing issue with R6 Credit purchases at this time. If you do not have your credits after 24 hours, you should submit a support ticket. For now, we appreciate your patience as the team works to resolve this issue. You can follow updates here.

Hello!

As UbiMorning stated above, this is under investigation

The transactions will require a bit more time than usual to go through, and then you will receive your credits.

Originally Posted by SkippyNLD
Received my credits this morning. All it took was a little patience

I'm happy to read that it just seems to be a bit delayed currently.

I'm happy everything is fine now

I have merged together a lot of threads regarding not receiving R6 Credits, hence why you'll see a lot of my posts above.

Thank you!

Originally Posted by TEKEISHON
me pasa el mismo problema , compre los 1200 creditos hace 25 horas y aun no me aparecen

Hello! We only support English on this forum I'm sorry to say, so I'm uncertain of your issue.

If you did not receive your R6 Credits and 24 hours has passed, please contact us directly via Live Chat or social media.

Originally Posted by DecD0g
I bought 600 R6 credits off of steam and they haven't shown up in game. Any solutions?

Hello, is this issue still apparent?

We recently had an issue with in-game purchases being slow, but that is now resolved.

Please contact us via Live Chat or social media if you don't have your R6 Credits.

Hello!

We recently had an issue with in-game purchases being slow, but that is now resolved.

Please contact us via Live Chat or social media if you don't have your R6 Credits.

For future reference: We always recommend waiting up to 24 hours, as purchases are not always instantaneous.

Hi Krizzlerrr! Please wait a full 24 hours after the time of which you purchased your credits to see if they arrive on your end. If you have not received them after the allotted time has passed, please create a ticket at support.ubi.com so that the team can investigate further. Thank you so much for your patience thus far!

Hi kinsoyy!

Glad to hear you got them.

Just a friendly reminder, please check out this article if you didn't receive credits or your in-game purchase.

Thanks!

fraveryyy and Sem1083
Looking on your accounts, it looks like the credits have since been delivered and spent.
Can you please let us know if this is incorrect.

Originally Posted by Sternouss
hello i just buy 600 r6 credits but I don't receive it help

Your order of 600 R6 Credits appears to have been delivered - please accept my apologies for the delay!

Originally Posted by TT-boom
hey i just bought 1200 credits and didn't get them.

Same for you, TT-boom - your order was delivered already My apologies for any inconvenience.

Hey Bioritto.APS,

Can you confirm when the purchase was made?

Are the credits still missing now?

Hey CaPoGuZmAn2006,

Sorry to hear you have not received your credits!

Did you purchase the credits on the same region store as the game you own? If you have not, the credits won't be added to your game due to the regional difference. You would need to contact Sony to enquire about a refund if this is the case.

Hi ParadoX20304.
It can take up to 24 hours for purchases to go onto accounts.
If you've not received the credits after this time, can you please let us know.

Hi everyone!

Sorry to hear you did not receive your R6 credits. Please do allow 24 hours for any potential delays.

If after that time you still do not see them, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also create a support ticket.

Please include images showing the proof of purchase for them in your messages.

Thanks!

Hi djrunit2008,

Thanks for getting in contact with us and welcome to the forum.

I am sorry to see this has happened to you, please bear in mind that any in game content can take up to 24 hours to appear on players accounts.

I have looked into your support case number and I can see an agent has responded. Please check your email inbox for more information on this, thank you.

Originally Posted by I.W.C.
Neither did i got a cormfirmation of that i bought the credits, my money is gone and i have no credits.

Hello!

Although R6 Credits usually appear instantly, they can sometimes come through with a delay so we recommend waiting 24 hours.

It is also possible the transaction failed, as you explained you did not receive a confirmation email. I recommend contacting us directly if your R6 Credits are still missing, so we can check that for you -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you!