Rainbow Six Siege Dev Tracker

Originally posted by 420ploox69: Haven't played the game in 6 days and I come back to a notification from steam saying my account is banned. I've never cheated in my life and now I am banned. Ubisoft support wont respond and there is nothing on google as of what to do. If there are any developers or employees who care to help and respond that would be greatly appreciated.

Hey 420ploox69,

Thank you for reaching out regarding your account being banned.

I am afraid we cannot help with appeals over Steam. To appeal a ban I can only recommend reaching out using the Ubisoft Support site [support.ubisoft.com]... Read more

Hey KRλIG,

Thank you for reaching out, sorry to hear that you encountered a ban after being kicked from the game.

I am afraid that we are not able to remove temporary bans but to rule out some common causes I have some tips I would advise trying below.
- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- ... Read more

Hey guys,

Thank you for kindly reaching out after encountering connection trouble in Siege.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Hey guys,

Thank you for kindly reaching out after encountering connection trouble in Siege.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Hey D r B u b o ,,

Thank you for kindly reaching out, sorry to hear that you have been having trouble with being asked to update and that this repeats when you restart.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey guys,

Thank you for kindly reaching out regarding receiving bans after encountering disconnections in Siege.

I am unable to remove temporary bans, however, to help prevent this from happening in the future I would recommend ensuring your network is configured [ubi.li] for the game.

Should this then keep happening I would recommend to try an alternative network such as mobile hotspot.

If you have any trouble, just let us know

Hey guys,

Thank you for kindly taking the time to share this suggestion of adding achievements to these games.

I do not have any information on this currently but this type of feedback is great as it helps us understand what players might like to see in the future.

If ever we can help with anything support related, just let us know

Hey guys,

Thank you for reaching out, sorry to hear that your fps is lower now than what you used to get despite having better hardware.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey caunimacingcongcingcong,

Thank you for kindly reaching out, sorry to hear that you are encounter an issue with your connection despite you troubleshooting.

As you advised you have tried everything, but I am unsure what this includes, to rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by Эксэллэнт: не приходит код подтверждения на номер.

Hey Эксэллэнт,

Thank you for reaching out regarding the difficulty you have had adding a contact number to play ranked in Rainbow Six Siege.

I am afraid that we are unable to help with account issues over Steam. I would advise to initially try adding an alternative contact number. If that does not help then I would advise to reach out to the Ubisoft Support site [support.ubisoft.com] where an agent will be happy to take a look.

I must also advise we can also only provide support in Steam in English, if you would prefer ... Read more

Hi Tapsa64! I'm sorry to hear that you're experiencing audio issues with Siege. Are you able to share a link to a video showcasing the issue please, or provide a bit more detail as to what's wrong with the audio? Thank you! ☺️

Hey Slickzy9,

Sorry to hear that you cannot accept invites in Rainbow Six Siege.

Can you give us some more information?

Has this started just recently?
Were you able to accept them before?
Are these invites from players you played before or new ones?

Hey KRAPPENsh*tZ,

I'm sorry to hear that Rainbow Six Siege is crashing on your PC and as a result you got sanctioned. I understand how frustrating this can be.

To help improve your experience, please have a look at these guides:

Follow all the steps in our guide to troubleshoot technical issues on PC:
Troubleshooting technical issues on PC[www.ubisoft.com]

Update Drivers: Ensure your graphics card drivers are up to date and check for any available updates for your motherboard on the manufacturer's ... Read more

Hey LINDEMANN,

Sorry to hear that the Ace Badge did not unlock for you.

As you mentioned, that game team are aware of it and they are investigating the reason behind it.

I would advise you to get some screenshots proving the issue with the badge and attach them to a support case. Your account ID can be then added to our internal investigation ticket and help the game team fix it sooner.

You can also attach Ubisoft Connect PC launcher logs for further investigation:
Locating your Ubisoft Connect PC log files[www.ubisof... Read more

Hey guys,

Sorry to hear that you experience stuttering in Rainbow Six Siege on PC.

Please first follow all the steps in our PC troubleshooting guide:
Troubleshooting technical issues on PC[www.ubisoft.com]

Disable Background Applications: Disable all unnecessary third-party applications running in the background, especially third-party overlays like GeForce Experience (Nvidia App), Overwolf, and Discord. If you are running a VPN client, even if not connected, close it and end its process:
... Read more

Originally posted by Still Here™: :dohpoop:

Hey there,

Sorry to hear you are having trouble with Marketplace. Can I check exactly what happens?

To rule out some common causes of issues I have some tips I would advise trying below:

- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
- Ensure your ... Read more

Hey LoafOfBananaBread,

Thank you for reaching out, sorry to hear that you encounter this issue where the game auto queues when you launch it.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by barnettgriff: I cant even get past the loading screen without crashing and it started a little bit after the new event came out. So is it because of the event that I keep crashing and if so when will the bug be fixed?

Hey barnettgriff,

Thank you for kindly reaching out, sorry to hear that you are unable to get past the loading screen.

Can I check if you have completed all the steps I mentioned above as they help with common causes of launch issues.

Many thanks

Hey there folks,

Thanks for your advice on the steps you both took to resolve the issue.

Avalon, if the steps provided by WheelyDuck or these two players doesn't help to resolve the issue please let us know.

Hey Avalon,

Thank you for kindly reaching out, sorry to hear that you are encountering crashes when you launch Rainbow Six Siege despite the troubleshooting you have tried.

Some of the steps below you have already tried but to rule out some common causes of issues I have some tips I would advise trying and in some cases retrying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more