Stellaris Dev Tracker

I do not know what the status of this issue is with QA or the developers, I'm sorry. I'm just an external technical support contractor on the other side of the world!

If you have a saved game that reliably shows this, please make a new thread in Bug Reports and attach it there - can't hurt!  

It's not a known problem with the game on Big Sur, no - we'd certainly know by now if it affected every MacOS 11 user that way!

Most MacBooks only have an Intel video system, which is not supported hardware for this game. If that's what yours has, probably best to seek that refund.

If however your machine has an AMD video system as well, then this should definitely not be happening!

Please attach your Documents/Paradox/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox/Stellaris/logs/ folder, attach system.log , error.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

BUT keep an eye on the "You've Played" number for this game in Steam - if it gets near 2 hours STOP and seek that refund as Steam will not refund after that point.  

I've seen this driver crash our games before:

Stack Trace:
1 EZFRD64.DLL DllCanUnloadNow (+ 9268)

You should unplug whatever device it is running, if possible, and seek an update for that driver from that vendor.  

Please Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center

... Read more

If as you say the game runs fine with no mods active, then I'm afraid this must be a mod problem which we here cannot help with. As there are multiple mods involved probably best to start a new thread in the User Mods forum and attach your list of mods and an affected saved game there.

Good luck with that!  

It is QA that monitor the Bug Reports forum, not the developers themselves. QA do read every post there, even if not responded to.

But are those crashes specifically the possible memory leak you mention, with the same mods you see these problems in?  

That's because your antivirus app has quarantined it, and perhaps bootstrapper-v2.exe as well. You need to release them from quarantine and tell your AV app to leave them alone in future.  

I see, we don't monitor the Steam forums I'm afraid.

Can you see if this has been reporting in the Bug Reports forum here?  

We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam Steallris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.16/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

I'm not across all reported bugs in this or any game, you could try searching the Bug Reports forum.

If this only happens with large mods, that doesn't really sound like a game memory leak I have to say, but instability caused by those mods. Have the mod authors commented on this?  

SteelCrow said: because paradox launcher.exe doesn't exist in that folder. It exists in 'launcher-v2.2020.11' but not 'launcher-v2.2020.16'
A lot of other files are missing from 'launcher-v2.2020.16' as well, in comparison to 'launcher-v2.2020.11'
Furthermore, my intuition tells me there need only be one version of the launcher on my computer, yet here is an older version alongside an incomplete newer one.

It is normal for the install of a new launcher version to leave the older version there.

However if Paradox Launcher .exe is missing from the 2020.16 folder, that is the prob... Read more

Looks like your antivirus app is getting in the way:

2020-12-21 05:21:30 [daemon] [ERROR] patch: open C:\Users\Jeffrey Ramberg\AppData\Local\Programs\Paradox Interactive\launcher-v2.2020.16\Paradox Launcher.exe: Access is denied.

We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam Stellaris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.16/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

DJP017 said: Uhhhhhh, I have no idea what any of that means but I had the same issue

We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam Stellaris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.16/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

In the game launcher please set Display mode to Borderless.

IF that doesn't help, Has the game ever run successfully on this computer? Or never?

IF IT USED TO RUN:
Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before... Read more

We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam Stellaris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.16/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  

That crash log looks bad, I frankly don't think there's much hope for that save game, I'm sorry.


Were these mods just minor cosmetic ones or substantial ones? If substantial you should contact the mod author or post in the User Mods forum here.  

Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/Stellaris/mod/
- delete the file Documents/paradox/Stellaris/mods_registry.json
- delete the file Documents/paradox/Stellaris/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  

I am very sorry for you having this bug, but I'm afraid we here in tech support cannot answer your questions, and cannot fix this issue for you.

@Guraan is this an issue you are aware of?  

If you ignore that error can you run the game anyway?