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We are aware of a crashing issue on Android OS 7.1.2 and lower and are working on it.
In the meantime, make sure your Android OS is up-to-date and/or update to Android 8 or higher if possible.
We are aware of a crashing issue on Android OS 7.1.2 and lower and are working on it.
In the meantime, make sure your Android OS is up-to-date and/or update to Android 8 or higher if possible.
Hi all,
We've tested the game on various Android devices and the game is working fine on all of them.
Can you follow the available troubleshooting steps from the help article ( https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ ) as a first step, please? If you are still experiencing issues afterward, please provide us with your ally-code, device model and Android version. Thank you!
UPDATE 2:
It appears the issue is affecting only Android devices with Android 7.1.2 or lower. We continue looking i...
Read moreHe is a Boss and therefore his stats are significantly increased. That is the intended behavior.
Hi there. My ally code is 335 621 773
The bug happened at 4:25 pm on my local time, as you can see on the screenshot. That translates to 7:25 pm on UTC.
I may notice that this bugs happened tons of time with me, and it ALWAYS was with JKR on Phase 3 of STR. But since I moved to hstr guilds eons ago, I never used jkr on this phase again (until I missed my p2 yesterday), so after all the this time I thought that would have been fixed.
335 621 773
Hi there and thank you for the details, good stuff. I checked our logs and apart from one game crash recovery I could not find anything remotely related to this. According to the server logs it doesn't seem to be a case of the missing ability icons where the tech would attempt to kick start the battle. Sorry that I can't be more helpful here.
Have a great day!
Hi,
You can always use the in-game report functionality if you suspect anything irregular.
PM me your ally code, please so that we can investigate this further.
Can you send me your ally code and the time and date when it happened, please? That way, I can have a look at our logs.
This is intended and not a bug.
As stated in the official announcement HERE this will be the first thing to look into this morning (PST).
We have flagged this as a bug now.
That error message usually comes up when your client is out of sync with the server. Restarting the game is usually fixing it.
As for the issue submitting a bug report, we have flagged that to EA Help.
We have flagged this for further investigation now.
We have flagged this as a bug now.
Can you PM me your ally code and the date and time it happened, please?
This is an indicator that your client is out of sync with the server. Restarting the game should correct the numbers.
PM me your ally code and I have a look.
Sorry to hear that. Did you manage to get it resolved? If not and you have your ally code or in-game name available, fire me a PM with it, so I can have a look. Thank you!
No worries, we have not forgotten about it. EA_Mindtricks is collecting all the reports and is working with the studio on it.
...how long is "a while"? How long will it take to usually clear itself, and the buttons re-appear?
A maximum of 20 seconds on 1x speed.
Thanks for having us on and all you do for the community! We really appreciate the chance to discuss the whys and hows candidly with the community.
I'm sorry Erik doesn't understand what no spoilers for Mandalorian means :facepalm: