Trackmania

Trackmania Dev Tracker




22 Jul

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Icy_Veins.
Sometimes my Game is Crashing and i get teleported forward like " speedhack" .. :/

I MISS AVATARS, HORNS AND SKINS !!
Hey there,

Sorry to hear you are having trouble with your game crashing.

In this case the first thing I would suggest is to follow t... Read more

21 Jul

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by tehPwnishr
The propability, that everytime I wanna play online, I join an empty server by accident is close to 0.
But every time I try to play online it says "starting server". Maybe that is part of the problem?
When playing solo I CAN blend in other drivers, so that tells me there is a connection to some part of the servers.

If it helps: Initially I had epic game store installed, but when opening the game I needed the UPLAY client as well. Since I dont own any other games on UPLAY, I installed it the first time. From then on I deinstalled epic again and now I use Uplay. Could that be a problem?
Edit: Re-Downloading the game did not fix the problem.

Most of the Connection steps are too technical for me....
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Wojtech5000,

Thank you for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to advise us whether you happen to receive any error messages at all? Also, does this tend to happen all the time or did you notice anything in particular that you might be doing in-game that causes the crash to occur?

The more details you can provide on this, the better. Alternatively, video footage showing the crash is very good too .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey DarknAce,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First and foremost, could you advise us what is the error message that you receive when this occurs? Also, have you noticed anything in particular that may be causing it? Additionally, what happens if you make more that just a few modifications? Does it still crash or not? Reason I'm asking is because this information can really help us if we need to reproduce the issue, therefore the more details you can provide, the better.

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Mashdon,

Thanks for reaching out and bringing this to our attention.

After reviewing the information you've provided, I can now confirm that details have been passed along to our game team, who will investigate the issue further.

If there will be any additional information that we might need, we will let you know.

In the meantime, I do apologise about the inconvenience this may cause and am thankful for your patience whilst we're looking at it.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey htimh,

Thanks for reaching out and welcome to forums!

I see you managed to get this resolved, therefore I'm glad to hear that.

Hope you have a good game-time and should there be anything we can help you with in the future, do not hesitate and reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey aari2000,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Is there any possibility you could provide us with video footage of this? Also, can you clarify what access you got?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey nono35420,

Thank you for reaching out to us!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, you can either visit our French Forums or you can go to our su... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey DnK.btw,

Thanks for your response there and keep us updated .

20 Jul

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Rubbeldiekatz05,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First, just to double-check, does your PC meet the system requirements for Trackmania? If it does, could you have a look at the following article for steps that will allow you to improve in-game performance, therefore give these a go and keep us updated! ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey everyone!

Thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

I have merged two of the threads that were regarding the same issue, therefore just letting everyone know.

As it stands, so far I can see that issue only seem to be affecting Club Access, however if there are anyone who has Standard or Starter access, yet issue persists, let us know.

I can also see that it only appears to be affecting servers that have no players at the time, including players' own servers. Deactivating and reactivating can allow the owner to join his/her server, however still prevents from joining any other sessions.

I can confirm that this has been forwarded to our game team for further review. If you do happen to have any additional information about this, do let us know and we will make sure this gets forwarded accordingly.

In the meantime, in order to resolve this, give the foll... Read more

19 Jul

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by GOFNWTS
Thanks
Hello!

I'm just letting you know that we haven't forgotten about you, I'm still waiting to for more information.

We reproduced the same in testing so we're waiting to hear back whether this is intended or not.

Thanks again!

18 Jul

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by cheeson_toast
Hello, I cannot join rooms that do not already have players in them. I have had this issue since game release date. I have previously reported the issue, uninstalled and reinstalled the game. Verified files. deactivated and reactivated rooms. None of these attempts have fixed the issue.

I have the 3 year club access.

Can anyone help please
Hey there!

Sorry to hear you're having issues.

Do you have a screenshot of this error message at all?

Could you also please give these connectivity troubleshooting ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by DAYGAAAA
I already tried everything in your guide and nothing changed, and as I said your support is disabled and I know that if I try to use the twitter support, it's gonna be the same as this forum like "try our guide etc" can I have an email adress or something to give you my DxDiag and my MsInfo ?
Hey there,

We don't have a direct email address available and require files through a Support Ticket or Live Chat.

I apologise this is currently unavailable for your region, however if you're able to upload them to a file hosting site a provide a link, you can forward them to our Social Teams.

In the meantime, I'd also suggest thi... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by GOFNWTS
in the video im showing the boost check point ring is not working at all. it is supposed to make me stick to the ground. like the flat one does . when you flip the boost ring check point it doesnt do the opposite e ffect.
Thank you for the video, I completely understand your question.

I don't have this information at hand so I have contacted the Trackmania team. Once I have an answer I will come back to you

Please note, this may take a few days!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by GOFNWTS
Boost ring checkpoint not working upside down? am i placing it wrong. the boosters are only going up and not down.
Hey! From what I understand this should work perfectly fine, but perhaps it needs a bit of configuring.

Would it all be possible to provide us with a short video? With it, this will be difficult to review and offer suggestions.

Thanks
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Faint_ed
Hi,

I'm strugling to make the shadow calculation in my game, it always crashes at 98% even with a 3block map ( start, cp and finish). Here's my last log crash :

https://drive.google.com/file/d/1ODm...ew?usp=sharing

PS: Yes I've already made a thread about it but no one answered it, and I posted it the 2nd day of the game release, I still can't finish none of my maps.
Hey there Faint_ed!
... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by petr-schwarz88
How do I add maps from summer 2020 to club maps?
Hey there!

Club maps can only be uploaded from maps you've created or downloaded from elsewhere.

As it's not possible to download the Summer maps in-game, it currently isn't possible to add these to your Club map selection.

Sorry for any inconvenience!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Sifflair
Hello,

I lost my record on the Track of the Day of the 6th July on the track NéonDrift.

My PB was a 00:49.465 and it still is displayed as my PB on the map selection screen.

However, the record is not displayed in the leaderboards.

Thank you for your help.
Hey there Sifflair!

Do you happen to have any videos or screenshots of this from the game?

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by clarkwerk
Like the title says, when I play online my car just keeps jumping backwards. It feels a lot like roll-back netcode in a fighting game, only my car is jumping back 5-10 seconds earlier. Steps I have taken already:
  • Switched to a wired connection
  • Closed all background applications
  • disabled firewall and security software
  • made sure that uPlay is not in offline mode
  • I forwarded the ports needed for the game
  • uPnP is enabled
  • Reset the Hosts file
  • Flushed my DNS
  • Checked for External Restrictions
  • Reset my PC
  • Uninstalled, then reinstalled all my drivers
  • Reset all my network hardware
  • Tried to play on official servers and dedicated servers - no...
Read more